Duplicate records in initial data load

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Carrowkeel Software: documents · Duplicate records in initial data load

Niamh Fogarty reported duplicate contact records appearing in the initial data sync from Carrowkeel's source system. Connor Webb responded that duplication during first sync is common, especially if the source system has merged records over time.

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Current to 11 Oct 26

Niamh Fogarty reported duplicate contact records appearing in the initial data sync from Carrowkeel's source system. Connor Webb responded that duplication during first sync is common, especially if the source system has merged records over time.

Problem: Customer observed duplicate records appearing in the initial data load and was unsure whether this was expected or indicated a data quality issue. Handling: Connor took a diagnostic approach, asking for examples to distinguish between duplicates inherent to the source system and those introduced by the sync process. The ticket was resolved over time through normal onboarding.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categorydata_quality

Channelchat

First response (min)938

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created · Niamh Fogarty 1 Sep 2025 08:45
We've been looking at the data that came through from our system and we're seeing what looks like duplicate contacts. Is this normal during the initial load, or should we be concerned?
public_reply · Connor Webb 2 Sep 2025 00:23
Hi Niamh, not unusual to see some duplication in the first sync, especially if your source system has merged records over time. Can you give me an example of what you're seeing? That'll help me figure out if it's something we need to clean up or just how your data is in the original system.
status_change · Connor Webb 29 Sep 2025 13:11
status_change · 3 Oct 2025 23:59

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Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

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