Eoin Hegarty
Person
Kilcolgan Payments · admin
Eoin Hegarty is the hands-on admin and heaviest user at Kilcolgan Payments, asking 28% of the organisation's questions in the last 12 months. He is the main technical contact and a key-person risk. The evidence does not show who holds the budget.
Who they are
Insight
Current to 14 Oct 26Eoin Hegarty is the hands-on admin and heaviest user at Kilcolgan Payments, asking 28% of the organisation's questions in the last 12 months. He is the main technical contact and a key-person risk. The evidence does not show who holds the budget.
Role: Payments Data Analyst in Dublin, CRM role admin and platform admin since 29 Aug 2025. He ran configuration and testing at onboarding and raised most tickets since.
Influence: He is the practical champion who demoed CRM search to a sceptical team. Clodagh Fitzgerald, Head of Client Services, voiced the adoption worry and sat in on the demo and kickoff. The evidence does not show who signs the renewal.
Watch: He asked 28% of questions in the last 90 days, and was named as the only admin on the 29 Sep 2025 call. Recent tickets mix data quality and freshness complaints with a scheduled reports request on 2 Oct 2026.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Kilcolgan Payments | Payments Data Analyst | admin | eoin.hegarty@kilcolgan.example |
Activity
- 2 Oct 2026ticketFeature request: Scheduled reports
- 22 Sep 2026ticketHow do I filter by date range in search?
- 29 Jul 2026ticketExport causing system crash
- 21 Jul 2026ticketNightly refresh didn't complete
- 23 Jun 2026ticketDashboard showing old data
- 11 Jun 2026eventBB-Demo Customer Day London
+91 - 27 May 2026ticketPayments data missing from dashboard
- 7 May 2026ticketDuplicate client entries after import
- 7 May 2026ticketData not refreshing overnight
- 15 Apr 2026email_threadCollections connector sync issue
- 14 Apr 2026ticketDuplicate records in CRM data
- 19 Mar 2026eventBB-Demo webinar
+34 - 11 Mar 2026eventData leaders conference (BB-Demo stand)
+16 - 8 Mar 2026email_threadData leaders conference in Manchester
- 27 Feb 2026email_threadBB-Demo webinar in March
- 10 Dec 2025ticketMissing data in invoicing records
- 25 Nov 2025ticketDuplicate customer records in data
- 20 Nov 2025ticketHow do I search across systems?
- 7 Nov 2025ticketDashboards loading slowly
- 20 Oct 2025ticketGetting started with connectors
- 29 Sep 2025callKilcolgan Payments / BB-Demo – Onboarding
- 22 Sep 2025callKilcolgan Payments / BB-Demo – Onboarding
- 16 Sep 2025callKilcolgan Payments / BB-Demo – Onboarding
- 8 Sep 2025callKilcolgan Payments / BB-Demo – Kickoff
+1 - 2 Jul 2025callKilcolgan Payments / BB-Demo – Demo
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