Duplicate customer records in data

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Kilcolgan Payments · Duplicate customer records in data

Kilcolgan Payments saw duplicate customer entries with slightly different data. Duplicates traced to inconsistent customer ID mapping in source system.

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What happened

What this says

Current to 14 Oct 26

Kilcolgan Payments saw duplicate customer entries with slightly different data. Duplicates traced to inconsistent customer ID mapping in source system.

Problem: On 25 Nov 2025, Eoin reported seeing duplicate customer records with slightly different information, affecting data integrity.

Handling: Olivia responded within an hour and traced the issue to inconsistent customer ID mapping in the source system. Resolution was one day (solved by 26 Nov 2025), with BB-Demo recommending standardised customer IDs.

Watch: Data quality issues erode user confidence in the brain. Ensure customer implements fixes and monitor for recurrence.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelchat

First response (min)54

CSAT5

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created · Eoin Hegarty 25 Nov 2025 11:19
We're seeing duplicate entries for the same customers. Some customers appear twice with slightly different information. How do we fix this?
public_reply · Olivia Grant 25 Nov 2025 12:13
Hi Eoin, thanks for catching that. Duplicates usually happen when customer information is entered slightly differently in the source system. Can you send me a couple of examples? I'll look into it. Thanks, Olivia
public_reply · Eoin Hegarty 26 Nov 2025 10:34
Sure, I'll send you those examples now.
status_change · Olivia Grant 26 Nov 2025 13:09
internal_note · Olivia Grant 26 Nov 2025 14:33
Duplicates traced to inconsistent customer ID mapping. Recommended standardising customer IDs in source system.
status_change · 30 Nov 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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