Dashboards loading slowly

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Kilcolgan Payments · Dashboards loading slowly

Collections dashboard loading very slowly, taking over 30 seconds with frequent timeouts. Eoin Hegarty reported on 7 Nov 2025. Issue involved several thousand records.

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Current to 14 Oct 26

Collections dashboard loading very slowly, taking over 30 seconds with frequent timeouts. Eoin Hegarty reported on 7 Nov 2025. Issue involved several thousand records.

Problem: On 7 Nov 2025, Eoin reported that the collections dashboard was very slow to load, taking over 30 seconds with frequent timeouts.

Handling: Connor Webb asked for specifics to identify the dashboard and record volume. Resolution took six days (solved by 14 Nov 2025).

Watch: Performance degradation during data-heavy dashboard use signals friction. Investigate query optimisation or indexing to prevent recurrence.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryperformance

Channelweb

First response (min)693

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created · Eoin Hegarty 7 Nov 2025 13:20
The dashboards are very slow to load, with frequent timeouts when we try to view data. This has been happening for a few days now.
public_reply · Connor Webb 8 Nov 2025 00:53
Hi Eoin, sorry to hear you're experiencing slow load times. Can you tell me which dashboard is slowest and roughly how many records you're looking at? That'll help me identify what's going on. Thanks, Connor
public_reply · Eoin Hegarty 11 Nov 2025 10:10
It's the collections dashboard. There are several thousand records and it takes over 30 seconds to load.
status_change · Connor Webb 14 Nov 2025 13:30
status_change · 18 Nov 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

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Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	225
People at customers	862
BB-Demo staff	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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