Payments data missing from dashboard

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Kilcolgan Payments · Payments data missing from dashboard

Payments dashboard blank after connector setup. Bethan found API key has restricted permissions; asked Eoin to regenerate with full read access; closed 2026-06-01.

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Current to 14 Oct 26

Payments dashboard blank after connector setup. Bethan found API key has restricted permissions; asked Eoin to regenerate with full read access; closed 2026-06-01.

Problem: Payments connector returns no records; dashboard blank after customer pushed through a batch.

Handling: Bethan identified the API key configured by Eoin's team lacks permissions to read required data. She asked Eoin to regenerate the key with full read access and retry the sync.

AI · claude-haiku-4-5-20251001 · 14 Oct 2026

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Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelchat

First response (min)41

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internal_note · Bethan Lister 27 May 2026 09:28
Customer configured payments connector recently. Check connector logs for auth failure or schema mismatch.
created · Eoin Hegarty 27 May 2026 11:36
The payments connector isn't loading any records - our dashboard is blank. We pushed through a batch this morning and nothing appeared.
public_reply · Bethan Lister 27 May 2026 12:17
Hi Eoin, I've looked at the connector logs. The API key your team set up has restricted permissions - it can't read the data you need. Can you check with whoever set it up and regenerate a key with full read access? Then let me know and we can retry the sync. Thanks, Bethan.
status_change · Bethan Lister 28 May 2026 13:55
status_change · 1 Jun 2026 23:59

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