Hugh Firth
Person
Vantrell Software: documents · champion
Head of Data at Vantrell Software and the account's day-to-day champion since the 2024 sale. He asks 29% of the organisation's questions, a key-person risk. He flagged a Zendesk freshness incident on 27 Jul 2026 and warned a repeat could erode reliance.
Who they are
Insight
Current to 11 Oct 26Head of Data at Vantrell Software and the account's day-to-day champion since the 2024 sale. He asks 29% of the organisation's questions, a key-person risk. He flagged a Zendesk freshness incident on 27 Jul 2026 and warned a repeat could erode reliance.
Role: Head of Data and CRM champion. He led the Starter evaluation in 2024, with the CFO Asif Jagger handling price and terms. He is not a platform admin and raises tickets himself.
Influence: He shapes adoption and the value case, and signed off the package alongside finance. He asked 502 of 1749 questions in the last 90 days, which is 29% of the organisation's questions.
Watch: On 27 Jul 2026 he said a repeat of the six-hour sync failure could affect how much people rely on the brain. Daniel Okafor owes him a root-cause answer. The 28 Jul 2026 email has no reply on record. The evidence does not show his view since.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Vantrell Software | Head of Data | champion | hugh.firth@vantrell.example |
Activity
- 28 Jul 2026email_threadQuick check-in
- 27 Jul 2026callVantrell Software / BB-Demo – Check In
- 11 Jun 2026eventBB-Demo Customer Day London
+60 - 1 Apr 2026dealVantrell Software – Renewal
- 18 Sep 2025eventBB-Demo webinar
+14 - 23 May 2025callVantrell Software / BB-Demo – Renewal
+2 - 14 May 2025ticketSlow query performance
- 3 Apr 2025callVantrell Software / BB-Demo – Check In
- 1 Apr 2025dealVantrell Software – Renewal
- 29 Jan 2025ticketRequest, alert on stale data
- 16 Jan 2025eventBB-Demo webinar
+13 - 21 Nov 2024ticketExporting query results
- 1 Aug 2024callVantrell Software / BB-Demo – Onboarding
- 24 Jul 2024callVantrell Software / BB-Demo – Onboarding
- 5 Jul 2024email_threadKickoff complete, next steps+1
- 4 Jul 2024callVantrell Software / BB-Demo – Kickoff+1
- 27 Jun 2024email_threadScheduling the kickoff
- 12 Jun 2024email_threadPricing and implementation for Vantrell Software
+2 - 10 Jun 2024callVantrell Software / BB-Demo – Negotiation+2
- 20 May 2024callVantrell Software / BB-Demo – Proposal
- 8 May 2024callVantrell Software / BB-Demo – Demo
+2 - 3 May 2024email_threadDemo walkthrough
- 22 Apr 2024callVantrell Software / BB-Demo – Discovery
- 15 Apr 2024email_threadLet's talk about BB-Demo
- 2 Apr 2024dealVantrell Software – New