Vantrell Software / B-Brain – Check In
Callcompleted
Vantrell Software: documents · 2025-04-03 10:30
Hugh Firth says the brain is part of the support team's workflow. Daniel Okafor points to 15 users against about four active, and a reserved bonus connector. Hugh is open to bringing in the sales team and, later, product roadmap data.
What was said
What this says
Current to 11 Oct 26Hugh Firth says the brain is part of the support team's workflow. Daniel Okafor points to 15 users against about four active, and a reserved bonus connector. Hugh is open to bringing in the sales team and, later, product roadmap data.
What happened: Daniel ran a routine check-in on 3 Apr 2025 with Hugh, Head of Data. Hugh reported regular use, mainly by the support team, and fresh data each morning.
Customer view: Hugh had no issues or improvements to raise. His main use case is the support team understanding what drives tickets.
Commercial: Daniel noted 15 users against about four active, with two of five connectors in use and a bonus connector in reserve. Hugh said he should talk to the sales team about using it, and might want product roadmap data eventually.
Watch: no commitment was made on either expansion. The next check-in was set for roughly six months out.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Hugh Firth to speak to the sales team about using the brain.
- Daniel Okafor to follow up on product roadmap data when Hugh is ready, with technical input from Hannah.
- Daniel Okafor to check in again in about six months.
Risks
Current to 9 Oct 26- Usage sits with the support team, so adoption beyond it is untested.
- No expansion commitment was made, so the headroom may stay unused.
Opportunities
Current to 9 Oct 26- Bringing the sales team in for churn risk and upgrade opportunity identification would widen use.
- Product roadmap data could use the reserved bonus connector.