Request, alert on stale data
Ticketclosed
Vantrell Software: documents · Request, alert on stale data
Hugh Firth requested a feature to notify the team if data refresh fails or runs late. Bethan logged the request for the product team.
Priority normal
What happened
What this says
Current to 11 Oct 26Hugh Firth requested a feature to notify the team if data refresh fails or runs late. Bethan logged the request for the product team.
Problem: Vantrell discovers stale data only when a user raises a ticket; no proactive visibility into refresh failures exists. Handling: Bethan acknowledged the value, logged it as a feature request, and committed to follow up on progress. Watch: This request emerges after three freshness incidents. Hugh is signalling that lack of visibility compounds the business impact of each failure.
Details
Updated 9 Oct 26Prioritynormal
Statusclosed
Categoryfeature_request
Channelemail
First response (min)262
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created · Hugh Firth 29 Jan 2025 08:46It would be useful to get a notification if the refresh fails or is late. At the moment we don't notice until someone raises a support ticket. Is this something you could add?- public_reply · Bethan Lister 29 Jan 2025 13:08Hi Hugh, thanks for the suggestion. That's something the team has discussed. I've logged this as a feature request and it'll go to the product team. I'll let you know if there's any progress. Thanks, Bethan
- public_reply · Hugh Firth 30 Jan 2025 15:05Good to know. We can work around it for now, but it'd save us time down the line.
- status_change · 7 Feb 2025 23:59
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