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Kickoff complete, next steps

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Callie Brennan recapped the kickoff call: Salesforce, helpdesk and usage data connecting with a nightly refresh. She asked Jess Dobson for Salesforce credentials by end of day tomorrow. No customer reply in the thread.

What was said

What this says

Current to 11 Oct 26

Callie Brennan recapped the kickoff call: Salesforce, helpdesk and usage data connecting with a nightly refresh. She asked Jess Dobson for Salesforce credentials by end of day tomorrow. No customer reply in the thread.

Ask: Callie needs the Salesforce connector credentials from Jess by end of day tomorrow so that connector can go live. The first refresh is expected on Monday.

Customer view: there is no customer response in the thread, so Hugh Firth's and Jess's position is not shown.

Next: the credentials are the dependency for the first refresh.

AI · claude-sonnet-5-5 · 11 Oct 2026

The thread

Updated 9 Oct 26
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Messages1
First message2024-07-05
Last message2024-07-05

Messages

  1. Callie Brennan
    Callie Brennan 5 Jul 2024 16:00
    to Hugh Firth, Jess Dobson
    Hi Hugh and Jess, Thanks for the kickoff call this afternoon. Just to recap: we're connecting Salesforce, the helpdesk and your usage data, with a refresh every night. The first refresh should land on Monday. In the meantime, Jess, we'll need the Salesforce connector credentials by end of day tomorrow so we can get that live. Thanks, Callie

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