Who they are
Insight
Current to 11 Oct 26Ed Duckworth is Brindlecote's Head of Insight and the working champion for the Starter brain. He asks 17% of the organisation's questions and raises most tickets. Ravi Atherton signs. On 1 Oct 2026 Ed agreed to raise Growth with him but promised nothing.
Role: Head of Insight in Leeds, marked champion in the CRM. Platform user since 3 Jun 2023, not an admin.
Influence: Ed is the day-to-day voice across calls, threads and tickets. Ravi Atherton, Chief Operating Officer, reviews renewal paperwork, so Ed shapes use and the value case more than signature.
Watch: Ed asked 1190 of 7064 questions over the last 12 months, 17% of the organisation's. Use is confined to the renewals team, which is a key-person exposure.
Next: on 1 Oct 2026 he agreed to raise Growth for operations with Ravi, but promised nothing.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Brindlecote Insurance Brokers | Head of Insight | champion | ed.duckworth@brindlecote.example |
Activity
- 1 Oct 2026callBrindlecote Insurance Brokers / B-Brain – Check In
- 27 Apr 2026callBrindlecote Insurance Brokers / B-Brain – Renewal
+2
- 20 Apr 2026email_threadSupport thread, 4 messages
- 17 Apr 2026ticket011-0026
- 2 Mar 2026dealBrindlecote Insurance Brokers – Renewal
- 17 Jul 2025eventB-Brain webinar
+9
- 10 Jul 2025email_threadEvent thread, 1 messages
- 25 Apr 2025callBrindlecote Insurance Brokers / B-Brain – Renewal
+2
- 26 Mar 2025ticket011-0020
- 20 Mar 2025eventB-Brain webinar
+9
- 28 Feb 2025dealBrindlecote Insurance Brokers – Renewal
- 20 Feb 2025ticket011-0018
- 7 Oct 2024ticket011-0016
- 9 Jul 2024ticket011-0014
- 9 Jul 2024ticket011-0013
- 8 Jul 2024callBrindlecote Insurance Brokers / B-Brain – Check In
- 13 Jun 2024eventB-Brain Customer Day
+7
- 24 May 2024ticket011-0012
- 2 May 2024callBrindlecote Insurance Brokers / B-Brain – Renewal
+2
- 12 Apr 2024ticket011-0010
- 5 Mar 2024ticket011-0009
- 1 Mar 2024dealBrindlecote Insurance Brokers – Renewal
- 9 Feb 2024ticket011-0008
- 14 Dec 2023ticket011-0006
- 27 Oct 2023callBrindlecote Insurance Brokers / B-Brain – Check In
- 10 Aug 2023ticket011-0005
- 26 Jun 2023callBrindlecote Insurance Brokers / B-Brain – Onboarding
- 19 Jun 2023callBrindlecote Insurance Brokers / B-Brain – Onboarding
- 16 Jun 2023ticket011-0002
- 14 Jun 2023callBrindlecote Insurance Brokers / B-Brain – Onboarding
- 6 Jun 2023callBrindlecote Insurance Brokers / B-Brain – Kickoff
+1
- 1 Jun 2023email_threadCs thread, 3 messages
- 9 May 2023email_threadSales thread, 4 messages
+1
- 8 May 2023callBrindlecote Insurance Brokers / B-Brain – Negotiation
+1
- 24 Apr 2023email_threadSales thread, 2 messages
- 21 Apr 2023callBrindlecote Insurance Brokers / B-Brain – Proposal
- 11 Apr 2023email_threadSales thread, 2 messages
+2
- 11 Apr 2023callBrindlecote Insurance Brokers / B-Brain – Demo
+2
- 27 Mar 2023email_threadSales thread, 2 messages
- 24 Mar 2023callBrindlecote Insurance Brokers / B-Brain – Discovery
- 8 Mar 2023dealBrindlecote Insurance Brokers – New