Brindlecote Insurance Brokers / B-Brain – Check In
Callcompleted
Brindlecote Insurance Brokers: documents · 2026-10-01 11:00
Ed Duckworth reports steady, growing use by the renewals team with no issues. Daniel Okafor floated Growth for operations; Ed will talk to Ravi but made no promises.
What was said
What this says
Current to 11 Oct 26Ed Duckworth reports steady, growing use by the renewals team with no issues. Daniel Okafor floated Growth for operations; Ed will talk to Ravi but made no promises.
What happened: A regular check-in between Daniel Okafor and Ed Duckworth, after the renewal went through earlier this year. Ed reported no problems and said data arrives fresh every morning.
Customer view: More people are asking questions than at the start of the year. A couple of heavy users in renewals are building their own dashboards.
Commercial: Use is confined to the renewals team, and the rest of the business does not know about it yet. Daniel raised Growth, with 40 users and more connectors, for operations; Ed said he would speak to Ravi but promised nothing.
Watch: Value rests on a couple of heavy users in one team, a key-person exposure. The Growth idea is an early lead, not a request.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Ed Duckworth to raise the brain with Ravi as a possible use for operations.
- Daniel Okafor to follow up on the Growth idea ahead of the next renewal conversation.
Risks
Current to 9 Oct 26- Value rests on a couple of heavy users in one team, and the wider business does not yet know about the brain.
Opportunities
Current to 9 Oct 26- Growth tier for operations, giving 40 users and more connectors to join calls and claims for a full client picture.