Connector data not loading

Ticketclosed

Brindlecote Insurance Brokers: documents · Connector data not loading

Ed Duckworth reported another connector had stopped pulling records. Bethan Lister provided disconnect and reconnect troubleshooting as first response.

Priority normal

made from

What happened

What this says

Current to 11 Oct 26

Ed Duckworth reported another connector had stopped pulling records. Bethan Lister provided disconnect and reconnect troubleshooting as first response.

Problem: Ed reported a second connector had stopped loading data entirely, after loading normally the day before. Handling: Bethan provided standard troubleshooting: disconnect and reconnect from the admin panel. First response took 312 minutes (over five hours). Watch: This is the second connector failure within two days in the same account; the one-week solve time suggests resolution required customer action or escalation to engineering.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryconnector_sync

Channelemail

First response (min)312

CSAT5

Helpdeskmade from

Trail

created · Ed Duckworth 9 Jul 2024 11:26
Hi, we're having trouble with one of our other connectors. It was loading data fine yesterday but today it's completely stopped pulling records.
public_reply · Bethan Lister 9 Jul 2024 16:38
Hi Ed, I've picked this up. Can you try disconnecting and reconnecting the connector from your admin panel? Tell me if that helps.
status_change · Bethan Lister 16 Jul 2024 17:42
status_change · 20 Jul 2024 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B