Connector not syncing

Ticketclosed

Brindlecote Insurance Brokers: documents · Connector not syncing

Ed Duckworth reported the CRM connector stopped syncing overnight. Bethan Lister identified expired credentials as root cause and advised credential refresh.

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What happened

What this says

Current to 11 Oct 26

Ed Duckworth reported the CRM connector stopped syncing overnight. Bethan Lister identified expired credentials as root cause and advised credential refresh.

Problem: Ed reported the CRM connector stopped syncing overnight and restarting did not help. Handling: Bethan investigated connector logs and identified expired credentials as the root cause. The customer was advised to refresh credentials in settings. Ticket was solved within one day. Watch: Credential expiry caused connector failure; no automated alert mechanism is evident.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryconnector_sync

Channelchat

First response (min)110

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created · Ed Duckworth 9 Jul 2024 08:56
Hi, our CRM connector stopped syncing overnight. We restarted it but it's still not working.
public_reply · Bethan Lister 9 Jul 2024 10:46
Just so I've got this right: your CRM connector stopped overnight and restarting didn't help. What error are you seeing in the connector logs?
internal_note · Bethan Lister 9 Jul 2024 11:51
Expired credentials in the connector auth. Advised customer to refresh in settings.
status_change · Bethan Lister 10 Jul 2024 14:40
status_change · 14 Jul 2024 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

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Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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