What happened
What this says
Current to 11 Oct 26Ed Duckworth requested alert functionality for high-value claims. Bethan Lister explained the brain lacks built-in alerts and offered export-based workaround.
Problem: Customer wanted notifications on specific business conditions. Handling: BB-Demo clarified the product does not have native alert functionality and suggested using exports as workaround. First response occurred after 891 minutes. Watch: Feature gap identified; product lacks alerting capability customer desires.
Details
Updated 9 Oct 26Prioritylow
Statusclosed
Categoryhow_to
Channelemail
First response (min)891
Helpdeskmade from
Trail
- created · Ed Duckworth 12 Apr 2024 08:36Is there a way to set up alerts in the brain? We'd like to be notified when certain conditions are met.
- public_reply · Ed Duckworth 12 Apr 2024 15:10For example, if a new high-value claim comes in, we'd want to know.
- public_reply · Bethan Lister 12 Apr 2024 23:27Hi Ed, great question. The brain doesn't currently have built-in alerts, but you can export data on a regular schedule and set up alerts in your systems. I can walk you through the export options if that helps. Thanks, Bethan
- status_change · 4 May 2024 23:59
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