Kelly Sharpe
Person
Harrowden Foods: documents · user
Kelly Sharpe leads customer service use of the brain at Harrowden Foods. She backs it and drives adoption, but does not control the money. Her team was waiting for seats in May 2026, and a search duplicates ticket is open.
Who they are
Insight
Current to 11 Oct 26Kelly Sharpe leads customer service use of the brain at Harrowden Foods. She backs it and drives adoption, but does not control the money. Her team was waiting for seats in May 2026, and a search duplicates ticket is open.
Role: Customer Service Manager in Leicester, CRM role user, with a platform account created on 5 Jan 2026 and admin rights. She has joined three calls and five email threads and raised four tickets.
Influence: she is a champion for the customer service team, not a decision-maker. In the 31 Oct 2025 demo she said she does not make the call on the money, which sits with Gemma Holt and above.
Watch: adoption in her team is thin and she fears it will see the brain as one more thing to check. Orders looked stale in July, and duplicate search results are unresolved as of 9 Oct 2026. The evidence does not show whether she attended Customer Day.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Harrowden Foods | Customer Service Manager | user | kelly.sharpe@harrowden.example |
Activity
- 1 Oct 2026ticketSearch duplicates for retailer accounts
- 9 Sep 2026ticketSearch returning duplicate records
- 9 Jul 2026email_threadYour recent support request
- 8 Jul 2026ticketHow do I set up role-based access for customer service?
- 11 Jun 2026eventBB-Demo Customer Day London
+32 - 4 Jun 2026email_threadInvitation: BB-Demo Customer Day London
- 12 May 2026callHarrowden Foods / BB-Demo – Check In
- 27 Apr 2026ticketRequest for export functionality in the service view
- 19 Mar 2026eventBB-Demo webinar
+11 - 16 Mar 2026callHarrowden Foods / BB-Demo – Training
- 10 Mar 2026email_threadInvitation to our online webinar on 19 Mar 2026
- 10 Mar 2026email_threadTraining for the customer service team
- 3 Nov 2025email_threadCustomer service access to the brain: questions after the demo
+1 - 31 Oct 2025callHarrowden Foods / BB-Demo – Demo+1