Harrowden Foods / B-Brain – Demo
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Harrowden Foods: documents · 2025-10-31 12:30
Kelly Sharpe, Customer Service Manager, joined Gemma Holt for a second Growth demo and backed the purchase, though she does not control the money. The £62,000 total deal value is unchanged, with sign-off targeted for 12 Dec 2025.
What was said
What this says
Current to 11 Oct 26Kelly Sharpe, Customer Service Manager, joined Gemma Holt for a second Growth demo and backed the purchase, though she does not control the money. The £62,000 total deal value is unchanged, with sign-off targeted for 12 Dec 2025.
What happened: Hannah Lowe showed Kelly the order lookup, chat with ticket links, a retailer page and a dashboard built on her examples. Kelly's own test was seeing an order, its lateness and prior complaints while a retailer is on the phone.
Customer view: Kelly's main worry was workload for a busy team, and who sees complaints naming drivers. Hannah's written answer on access is what she will show IT.
Commercial: Lewis Kerr repeated £62,000 for the Growth proposal, total deal value with implementation, not an annual price, exclusive of VAT. Kelly does not decide the money but wants it, and Gemma takes it to sign-off ahead of 12 Dec 2025.
Watch: the user list and helpdesk contact are still to come. The evidence does not show the outcome.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Lewis Kerr updates the quote with customer service named as a team and sends it.
- Hannah Lowe writes up access, freshness and the helpdesk set-up.
- Kelly Sharpe sends a rough list of users and the name of the helpdesk team leader.
Risks
Current to 9 Oct 26- Kelly Sharpe does not make the money decision, so her support depends on Gemma Holt and sign-off above her.
- Her team is busy and wary of another system, so adoption needs training.
- Complaints naming individual drivers need access rules confirmed in writing.
Opportunities
Current to 9 Oct 26- Customer service named as a team from the start gives a second user group under Growth.
- A training session for Kelly's team would support adoption and early value.