Harrowden Foods / B-Brain – Check In
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Harrowden Foods: documents · 2026-05-12 11:45
Check-in on 12 May 2026: all forty Growth seats are in use and Kelly's customer service team is waiting for access. Gemma Holt wants an extra-users add-on, co-termed, but her managing director must approve it.
What was said
What this says
Current to 11 Oct 26Check-in on 12 May 2026: all forty Growth seats are in use and Kelly's customer service team is waiting for access. Gemma Holt wants an extra-users add-on, co-termed, but her managing director must approve it.
What happened: Amara Obi shared usage showing active users nearly doubled and all forty Growth seats assigned. Gemma Holt and Kelly said customer service has been waiting since the account managers came on.
Customer view: Gemma described the account as a win, with a retailer review prepared in minutes. Her only gripe was that the people who would benefit most cannot get in.
Commercial: The add-on for extra users can be co-termed to the renewal on 5 Jan 2027, and the subscription line stays as it is. The written quote is owned by the account executive.
Watch: Gemma cannot sign alone and needs her managing director to approve. Gemma is still the biggest single asker, which is a key-person risk.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Amara Obi to ask the account executive for a written, co-termed quote with the VAT position clear.
- Amara Obi to prepare a one-page usage summary for the managing director.
- Kelly to send a list of roles needing access to Amara Obi and Gemma Holt.
Risks
Current to 9 Oct 26- The managing director has not yet approved the extra users, so customer service may keep waiting.
- Gemma is still the biggest single asker, so use depends heavily on one person.
Opportunities
Current to 9 Oct 26- Add-on for extra users on top of Growth, co-termed to the 5 Jan 2027 renewal.
- Later interest in operations planners at the two sites could widen seat demand.