What the paper says
Document roll-up
Current to 14 Oct 26The last executed order form (12 Aug 2024) covers Starter, 25 users, at £23k a year from 30 Aug 2024 to 29 Aug 2025. No executed paper covers any later period. The 25 Jun 2025 renewal proposal and the 20 Jun 2025 draft are still open items.
Executed: The latest executed order form was signed on 12 Aug 2024. It sets the Starter tier with 25 users at £23k a year from 30 Aug 2024 to 29 Aug 2025, billed annually in advance on 30-day terms. It commits to 99.5% availability and a 4 business hours P1 first response, with service credits for availability only.
The earlier executed documents are the MSA, the DPA and the order form, all dated 16 Aug 2023. That order form set £20k a year for a term ending 29 Aug 2024. The 5 Feb 2024 order form added ten users within that term.
Open items: No executed document covers any period after 29 Aug 2025. The documents do not show whether the account renewed, lapsed or carried on without paper.
- The 25 Jun 2025 renewal proposal offers Starter unchanged at 25 users. It leaves the final price to a renewal order form, and none is on file.
- The 20 Jun 2025 draft was not shared with the customer. It shows £23k a year, still to be confirmed.
- The 16 Aug 2023 MSA term ran to 29 Aug 2024 unless both parties renewed it in writing.
Contradictions: The executed order form of 5 Feb 2024 prices the ten-user line at £3,500 annual recurring. It also states a total contract value of £1,975 and does not explain the gap. The 19 Jan 2024 proposal has the same gap.
The 11 Jul 2024 QBR deck states contracted annual recurring revenue of £23k. The executed order form of 12 Aug 2024 set that price only a month later.
Commitments: The DPA of 16 Aug 2023 runs for as long as BB-Demo processes Ardenmore Pension Administration's personal data. Under it, processing stays in the UK inside the customer's Snowflake account, breaches are notified without undue delay, and sub-processors need prior written authorisation. The service levels in the 12 Aug 2024 order form ended with its term.
Gaps: All 19 documents were read. No executed document names the customer's signatory, and no document dated after 9 Jul 2025 is on file.
Executed terms
Current to 9 Oct 26- Billingannual, in advance; 30 days from the date of invoiceannual, in advance; 30 days from the date of invoice · Source: doc_159_015
- End2025-08-29Source: doc_159_015
- PriceAnnual price: £23,000Source: doc_159_015
- Service levels["Availability 99.5%", "P1 first response 4 business hours", "Service credit 5% of one month's fee, availability only"]["Availability 99.5%", "P1 first response 4 business hours", "Service credit 5% of one month's fee, availability only"] · Source: doc_159_015
- Start2024-08-30Source: doc_159_015
- Term months12Source: doc_159_015
Documents
Updated 9 Oct 26- commercial
- delivery
- presales
Folders and documents as a list
- Contracts (6)
- Draft Starter master services agreement draft · contract · 31 Jul 2023
- Signed Starter master services agreement executed · contract · 16 Aug 2023
- Executed data processing agreement executed · dpa · 16 Aug 2023
- Signed Starter order form executed · order form · 16 Aug 2023
- Order form adding ten users executed · order form · 5 Feb 2024
- Executed Starter order form executed · order form · 12 Aug 2024
- Onboarding (1)
- Starter onboarding plan issued · onboarding plan · 2 Sep 2023
- Proposals (4)
- Draft Starter tier proposal draft · proposal · 6 Jul 2023
- Starter tier proposal issued · proposal · 11 Jul 2023
- Draft Starter expansion proposal draft · proposal · 16 Jan 2024
- Proposal for ten additional users issued · proposal · 19 Jan 2024
- QBRs (4)
- Quarterly review showing low usage issued · qbr deck · 15 Jan 2024
- Quarterly review ahead of renewal issued · qbr deck · 11 Jul 2024
- Quarterly review showing falling usage issued · qbr deck · 13 Jan 2025
- Quarterly review ahead of renewal issued · qbr deck · 9 Jul 2025
- Renewals (4)
- Draft Starter renewal proposal draft · renewal proposal · 19 Jun 2024
- Starter renewal proposal for 2024 issued · renewal proposal · 24 Jun 2024
- Draft like-for-like Starter renewal proposal draft · renewal proposal · 20 Jun 2025
- Renewal proposal, Starter unchanged issued · renewal proposal · 25 Jun 2025
Contradictions
Current to 9 Oct 26| Document | Against | What differs |
|---|---|---|
| Ardenmore Pension Administration - Order Form (signed) | Ardenmore Pension Administration - Order Form (signed) | The executed order form of 5 Feb 2024 gives the ten-user line as £3,500 annual recurring but states the total contract value as £1,975, with no explanation. |
| Ardenmore Pension Administration - Proposal | Ardenmore Pension Administration - Order Form (signed) | Both the 19 Jan 2024 proposal and the executed order form of 5 Feb 2024 carry the same unexplained gap between £3,500 a year and a £1,975 deal total. |
| Ardenmore Pension Administration - QBR | Ardenmore Pension Administration - Order Form (signed) | The 11 Jul 2024 QBR deck states contracted annual recurring revenue of £23,000 before the executed order form of 12 Aug 2024 set that price. |