Ardenmore Pension Administration - Order Form (signed)
Documentexecuted Ardenmore Pension Administration · order form · executed · 12 Aug 2024
Executed order form dated 12 Aug 2024 for the Starter tier plus one block of ten users, at £23k a year for 30 Aug 2024 to 29 Aug 2025. Availability 99.5%, P1 first response 4 business hours, 5% credit for availability only.
What it says
What this says
As at Fri 9 Oct 2026Executed order form dated 12 Aug 2024 for the Starter tier plus one block of ten users, at £23k a year for 30 Aug 2024 to 29 Aug 2025. Availability 99.5%, P1 first response 4 business hours, 5% credit for availability only.
What it is: an executed order form under the MSA between BG-Demo and Ardenmore Pension Administration. It covers the term following the one ending on 29 Aug 2024.
Commits: "Annual price: £23k", billed "annual, in advance" with payment "30 days from the date of invoice". Service levels are 99.5% availability and "4 business hours" for P1 first response. The user allowance is 25 users.
Unusual: Starter list price is £20k, with a £3,500 block of ten extra users. Credits are "Availability only", so data freshness is not covered. The customer signatory is shown only as "Authorised signatory" with no name.
Not settled: the document states no renewal clause, and the term ended on 29 Aug 2025, before the as-of date. It does not show what contract covers the period since. Any later renewal would fall under the v2 price book.
As found in this document
As at Fri 9 Oct 2026- Date end29 Aug 2025Source: the AI read of this record
- Date signed12 Aug 2024Source: the AI read of this record
- Date start30 Aug 2024Source: the AI read of this record
- Price£23,000Source: the AI read of this record
- Annual price£23,000Source: the AI read of this record
- Total contract value£23,000Source: the AI read of this record
- User allowance25 usersSource: the AI read of this record
- Billing frequencyannual, in advanceSource: the AI read of this record
- Payment terms30 days from the date of invoiceSource: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Service credit5% of one month's feeSource: the AI read of this record
- Credit basisAvailability onlySource: the AI read of this record
- Pricesfixed for the term stated aboveSource: the AI read of this record
The document
Body
Ardenmore Pension Administration - Order Form (signed)
Status: Executed Order form date: 12 Aug 2024
This order form is issued under the Master Services Agreement between the parties and sets out the subscription to the BG-Demo B-Glass.
1. Parties
| Supplier | BG-Demo, London |
| Customer | Ardenmore Pension Administration, Birmingham |
| Account owner (BG-Demo) | Tom Ashdown |
| Customer Success Manager (BG-Demo) | Marcus Bell |
The customer has been a BG-Demo customer since 30 Aug 2023. This order form covers the next subscription term, following the term that ends on 29 Aug 2024.
2. Subscription lines
| Product | Quantity | Unit price | Discount | Net amount | Recurring |
|---|---|---|---|---|---|
| B-Glass, Starter tier (SUB-STARTER) | 1 | £20k | None | £20k | Yes |
| Additional users, one block of ten | 1 | £3,500 | None | £3,500 | Yes |
Annual price: £23k Total contract value: £23k
The licensed user allowance under this order form is 25 users.
3. Term
| Start date | 30 Aug 2024 |
| End date | 29 Aug 2025 |
4. Billing and payment
Read the whole document (2,104 characters)
- Billing frequency: annual, in advance.
- Payment terms: 30 days from the date of invoice.
- All amounts are in pounds sterling.
5. Service levels
| Service level | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 4 business hours |
| Service credit | 5% of one month's fee |
| Credit basis | Availability only |
Service credits under this order form are available for breaches of availability. They are not available for data freshness.
6. General
- This order form, together with the Master Services Agreement, is the agreement between the parties for the term stated above.
- Where this order form and any earlier quote or draft differ, this executed order form applies.
- Prices are fixed for the term stated above.
7. Signatures
For BG-Demo
Name: Tom Ashdown Title: Account Executive Date: 12 Aug 2024
For Ardenmore Pension Administration
Title: Authorised signatory Date: 12 Aug 2024
Unusual terms
As at Fri 9 Oct 2026- Extra block of ten users added to Starter
- Service credit for availability only, not data freshness
- Customer signatory unnamed