Ardenmore Pension Administration - Master Services Agreement (signed)
Documentexecuted Ardenmore Pension Administration · contract · executed · 16 Aug 2023
Executed Master Services Agreement for the Starter tier, signed 16 Aug 2023, term 30 Aug 2023 to 29 Aug 2024. Availability 99.5%, P1 first response 4 business hours, annual charge £20k plus one-off £6,000 implementation.
What it says
What this says
As at Fri 9 Oct 2026Executed Master Services Agreement for the Starter tier, signed 16 Aug 2023, term 30 Aug 2023 to 29 Aug 2024. Availability 99.5%, P1 first response 4 business hours, annual charge £20k plus one-off £6,000 implementation.
What it is: the executed Master Services Agreement between BG-Demo and Ardenmore Pension Administration for the Starter tier, covering its client-relationship team. Nell Ashcombe signed for BG-Demo; the customer side names only an "Authorised signatory".
Commits: "Availability | 99.5%", "P1 first response | 4 business hours" and a service credit of "5% of one month's fee", on an availability-only basis. Billing is annual in advance, payable within 30 days, in pounds sterling.
Unusual: nothing departs from standard Starter terms. No discount applies to either line, and the list prices match the v1 price book.
Not settled: the term ended on 29 Aug 2024 "unless renewed in writing by both parties". The document does not show any renewal, later pricing or current status, and the customer signatory's name and role are not given.
As found in this document
As at Fri 9 Oct 2026- Date end29 Aug 2024Source: the AI read of this record
- Date signed16 Aug 2023Source: the AI read of this record
- Date start30 Aug 2023Source: the AI read of this record
- Price£19,500Source: the AI read of this record
- Annual recurring charge£19,500Source: the AI read of this record
- Implementation fee£6,000 one-off, 4 weeks, up to 4 connectorsSource: the AI read of this record
- Total contract value£25,500, being the annual subscription plus the one-off implementation feeSource: the AI read of this record
- Availability99.5%Source: the AI read of this record
- P1 first response4 business hoursSource: the AI read of this record
- Service credit5% of one month's fee, availability onlySource: the AI read of this record
- Nightly refreshexpected to complete by 07:00 customer local time on business daysSource: the AI read of this record
- Billingsubscription billed annually in advance; invoices payable within 30 days of the invoice date; all amounts in pounds sterlingSource: the AI read of this record
Body
Ardenmore Pension Administration - Master Services Agreement (signed)
Status: Executed Signed: 16 Aug 2023 Term: 30 Aug 2023 to 29 Aug 2024
Parties
This Master Services Agreement is made between:
- BG-Demo, a data business based in London (the "Supplier"); and
- Ardenmore Pension Administration, of Birmingham (the "Customer").
The Customer's account owner at BG-Demo is Tom Ashdown. Its customer success manager is Marcus Bell.
Background
The Supplier provides B-Glass: one AI-queryable layer over the Customer's connected business systems, built and run inside the Customer's own Snowflake account. The Customer wishes to subscribe to the Starter tier for its client-relationship team and to have the Supplier implement it.
Services and order lines
The Supplier will provide the following, charged as set out below.
| SKU | Description | Qty | Unit price | Discount | Net | Recurring |
|---|---|---|---|---|---|---|
| SUB-STARTER | B-Glass – Starter | 1 | £20k | 0% | £20k | Yes, annual |
| IMP-STARTER | Implementation – Starter (4 weeks, up to 4 connectors) | 1 | £6,000 | 0% | £6,000 | No, one-off |
Read the whole document (3,127 characters)
Annual recurring charge: £20k Total contract value: £26k, being the annual subscription plus the one-off implementation fee.
No discount applies to either line.
Term
The subscription starts on 30 Aug 2023 and ends on 29 Aug 2024, unless renewed in writing by both parties. Implementation is delivered within the first term as a fixed-fee, one-off service.
Billing and payment
- The subscription is billed annually in advance.
- The implementation fee is billed once, as a fixed fee.
- Invoices are payable within 30 days of the invoice date.
- All amounts are in pounds sterling.
Service levels
The following service levels apply to the Starter tier for the term.
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 4 business hours |
| Service credit | 5% of one month's fee |
| Credit basis | Availability only |
The nightly refresh is expected to complete by 07:00 customer local time on business days. Service credits are not payable for data freshness under the Starter tier.
Customer responsibilities
The Customer will give the Supplier timely access to the systems to be connected, nominate a named administrator, and tell the Supplier promptly of any change to a connected system that may affect a connector.
Data protection
The parties' obligations in respect of personal data are set out in the Data Processing Agreement signed on the same date, which forms part of this agreement.
General
This agreement, with the signed Data Processing Agreement, is the whole agreement between the parties for the services described. Any change must be in writing and signed by both parties. English law governs this agreement.
Signatures
| For BG-Demo | For Ardenmore Pension Administration |
|---|---|
| Name: Nell Ashcombe | Name: Authorised signatory |
| Title: Chief Executive Officer and Co-founder | Title: Authorised signatory of the Customer |
| Date: 16 Aug 2023 | Date: 16 Aug 2023 |