Sukhvinder Dhillon
Person
Ardenmore Pension Administration · admin
Systems analyst and platform admin at Ardenmore, the day-to-day owner of the brain from onboarding. He raised most tickets and asked 13% of questions in the latest window. His platform user was deactivated on 2025-08-29.
Who they are
Insight
Current to 14 Oct 26Systems analyst and platform admin at Ardenmore, the day-to-day owner of the brain from onboarding. He raised most tickets and asked 13% of questions in the latest window. His platform user was deactivated on 2025-08-29.
Role: Pensions Systems Analyst in Birmingham, CRM role admin. He supplied source access, handled IT approvals and was the main support contact. The ticket on admin roles describes him as systems analyst, not primary champion.
Influence: He gives candid views on usage and value, but the commercial decision sits with Elaine Turvey, the Finance Director. At the 14 Jan 2025 QBR he said the brain is worth it only if the client-relationship team use it.
Watch: He is a key-person risk. He asked 1062 of 8018 questions, 13%, in the 2024-08 to 2025-07 window. His platform user was deactivated on 2025-08-29, and the evidence does not show who now administers the account.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Ardenmore Pension Administration | Pensions Systems Analyst | admin | sukhvinder.dhillon@ardenmore.example |
Activity
- 23 Sep 2025eventRevenue leaders roundtable
+37 - 10 Jul 2025callArdenmore Pension Administration / BB-Demo – Qbr
+1 - 12 Jun 2025eventBB-Demo Customer Day
+48 - 3 Mar 2025ticketStale data in the brain
- 20 Feb 2025eventBB-Demo webinar
+23 - 17 Feb 2025ticketAdding new users to the brain
- 6 Feb 2025email_threadInvitation: BB-Demo webinar on 20 Feb 2025
- 15 Jan 2025email_threadFollow-up from the quarterly review+1
- 14 Jan 2025callArdenmore Pension Administration / BB-Demo – Qbr+1
- 14 Nov 2024ticketMissing data in scheme records
- 30 Oct 2024ticketHubSpot connector sync not working
- 15 Jul 2024email_threadFollow-up from our review call
+2 - 12 Jul 2024callArdenmore Pension Administration / BB-Demo – Qbr+2
- 1 Jul 2024ticketSearch filtering not working correctly
- 5 Jun 2024ticketHubSpot connector stopped syncing
- 10 May 2024ticketData not refreshing
- 29 Feb 2024ticketHow to export search results as CSV
- 17 Jan 2024email_threadFollow-up from our check-in call+2
- 16 Jan 2024callArdenmore Pension Administration / BB-Demo – Qbr+2
- 23 Oct 2023ticketInvoice query
- 19 Oct 2023ticketSetting up admin role access
- 19 Oct 2023callArdenmore Pension Administration / BB-Demo – Training
- 10 Oct 2023callArdenmore Pension Administration / BB-Demo – Onboarding
- 3 Oct 2023email_threadOnboarding: access and mapping session
- 3 Oct 2023callArdenmore Pension Administration / BB-Demo – Onboarding
- 29 Sep 2023email_threadOnboarding: next steps and access
- 25 Sep 2023callArdenmore Pension Administration / BB-Demo – Onboarding
- 19 Sep 2023callArdenmore Pension Administration / BB-Demo – Onboarding
- 14 Sep 2023email_threadOnboarding session: finding a time
- 11 Sep 2023callArdenmore Pension Administration / BB-Demo – Onboarding
- 5 Sep 2023email_threadOnboarding session: when suits you
- 5 Sep 2023email_threadKickoff follow-up and access for the first refresh
+2 - 4 Sep 2023callArdenmore Pension Administration / BB-Demo – Kickoff+2