Adding new users to the brain
Ticketclosed
Ardenmore Pension Administration · Adding new users to the brain
Sukhvinder asked about adding new users and SSO availability on Starter tier. Bethan explained self-service user management and that SSO requires Enterprise upgrade.
Priority normal
What happened
What this says
As at Fri 9 Oct 2026Sukhvinder asked about adding new users and SSO availability on Starter tier. Bethan explained self-service user management and that SSO requires Enterprise upgrade.
Problem: Sukhvinder needed to add users and wanted to know if SSO was available on current Starter tier. Handling: Bethan clarified that users can be added self-service through the admin console, and SSO is an Enterprise feature. Customer added users and deferred SSO discussion.
Details
Updated 9 Oct 26Prioritynormal
Statusclosed
Categoryaccess_permissions
Channelweb
First response (min)461
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created · Sukhvinder Dhillon 17 Feb 2025 17:17Hi, I need to add a couple of new users to our team in the brain. Can you walk me through the process for adding them and setting up their permissions? Also, do we have SSO available on the Starter plan, or would we need to upgrade?- Public reply · Bethan Lister 18 Feb 2025 00:58Hi Sukhvinder, I can help with that. For adding users on Starter, you can manage this yourself through your admin console - just create the accounts there and assign them roles as needed. Regarding SSO, that's an Enterprise feature. If you need it, we can discuss an upgrade, but for now you'll need to manage credentials manually.
- Public reply · Sukhvinder Dhillon 19 Feb 2025 13:53Thanks, that's helpful. I've added the new users now. For now we'll stick with manual auth, but I'll discuss the SSO option with the team.
- Status change · 24 Feb 2025 23:59
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