Who they are
Insight
Current to 11 Oct 26Jess Dobson is Vantrell Software's Operations Analyst and platform admin. She supplied credentials at onboarding and has raised most tickets since, several on data freshness. A hands-on user and admin, not the signatory.
Role: Operations Analyst in London, CRM role admin, with a platform admin account created on 1 Jul 2024. She managed credentials and the Zendesk mapping during onboarding and is the named contact on most support tickets.
Influence: Hugh Firth leads the calls and moves to next steps. Jess shapes adoption and raised the finance system and training questions. The evidence does not show her signing authority.
Watch: Her tickets include a connector sync failure, stale CRM contact data and a nightly refresh timeout on 21 Jul 2026. Two had slow first responses. Her reports are the clearest read on freshness risk at Vantrell.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Vantrell Software | Operations Analyst | admin | jess.dobson@vantrell.example |
Activity
- 21 Jul 2026ticketDashboards not updating since last night
- 3 Feb 2026ticketCannot save dashboard changes
- 15 Jan 2026eventBB-Demo webinar
+28
- 7 Jan 2026ticketContact records showing mismatched data
- 18 Jun 2025ticketSearch results showing duplicates
- 12 Jun 2025eventBB-Demo Customer Day
+37
- 5 Jun 2025email_threadCustomer Day invitation
- 12 Dec 2024ticketHelpdesk connector has stopped syncing
- 28 Oct 2024ticketFiltering support tickets by date
- 1 Aug 2024callVantrell Software / BB-Demo – Onboarding
- 24 Jul 2024callVantrell Software / BB-Demo – Onboarding
- 11 Jul 2024callVantrell Software / BB-Demo – Onboarding
- 5 Jul 2024email_threadKickoff complete, next steps
+1
- 4 Jul 2024callVantrell Software / BB-Demo – Kickoff
+1
- 8 May 2024callVantrell Software / BB-Demo – Demo
+2