Vantrell Software / B-Brain – Onboarding

Callcompleted

Vantrell Software: documents · 2024-07-11 13:45

Onboarding call with Jess Dobson at Vantrell Software. Zendesk is configured and looks clean. Whether customer IDs match between Zendesk and the product usage system is unconfirmed, and Jess is to supply a mapping document.

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What was said

What this says

Current to 11 Oct 26

Onboarding call with Jess Dobson at Vantrell Software. Zendesk is configured and looks clean. Whether customer IDs match between Zendesk and the product usage system is unconfirmed, and Jess is to supply a mapping document.

What happened: Callie Brennan began configuring the Zendesk connector, mapping ticket IDs, customer names, status, priority, resolution time and the custom product area field. She described the Zendesk as well structured.

Customer view: Jess was unsure the customer IDs match between Zendesk and the product usage system. She offered to check for a mapping document or create one.

Watch: The product usage connector is not yet started because access is still pending. An ID mismatch would block joining tickets to usage, which the brain relies on for its value.

Next: A test refresh is planned for week three, with go-live in week four.

AI · claude-sonnet-5-5 · 11 Oct 2026

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Themes

Current to 9 Oct 26

Theme

Zendesk connector and ID mapping

Importance

neutral

Sentiment

neutral

Voice

user

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Who was there

B-Brain

CRMmade from

Them

CRMmade from

Follow-up

Next steps

Current to 9 Oct 26

Jess Dobson to send a document pairing Zendesk customer IDs with product usage customer IDs.
Callie Brennan to finish the Zendesk connector and run the test refresh in week three.
Callie Brennan to check in with Jess once the test refresh has run.

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Risks

Current to 9 Oct 26

Customer IDs may not match between Zendesk and the product usage system, which would delay the join.
Access to the product usage system is still outstanding, so that connector is behind the Zendesk one.

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Opportunities

Not yet analysedThe opportunities of object_read:call_015_006 are empty: the record found none.

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Transcript

Not yet analysedThe transcript has not been written yet.

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B-Brain is a fictional company; every organisation and person here is invented. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
B-Brain staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

B-Brain is a fictional company: every organisation, person and figure here is invented for this demonstration.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B