Dashboards not updating since last night

Ticketclosed

Vantrell Software: documents · Dashboards not updating since last night

Dashboards not refreshing overnight, showing yesterday's data. Refresh process timed out. Platform team identified a database connection timeout and deployed a fix.

Priority high

made from

What happened

What this says

Current to 11 Oct 26

Dashboards not refreshing overnight, showing yesterday's data. Refresh process timed out. Platform team identified a database connection timeout and deployed a fix.

Problem: Jess Dobson reported dashboards had not refreshed overnight and were displaying stale data. The nightly refresh process had timed out.

Handling: Platform team identified a database connection timeout as the root cause and deployed a fix. Dashboards caught up on the next scheduled run. Response was timely at 169 minutes.

Watch: Data freshness is an SLA measure for all tiers. Refresh failure is a service impact. Monitor to ensure the timeout issue does not recur.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

AImade from

Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_freshness

Channelemail

First response (min)169

Incidentinc_2026_07_refresh

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Trail

internal_note · Olivia Grant 21 Jul 2026 11:48
Platform team flagged a refresh failure. Database connection timeout. Ewan and team investigating root cause.
public_reply · Jess Dobson 21 Jul 2026 15:53
Our support team are asking when the dashboards will update. Is this a known issue? How long will it take to fix?
created · Jess Dobson 21 Jul 2026 16:00
Our dashboards haven't refreshed overnight. We're seeing yesterday's data. Can you check what happened with the refresh?
public_reply · Olivia Grant 21 Jul 2026 18:49
We've identified the issue, the nightly refresh process timed out overnight. The fix is being deployed now. Dashboards will catch up on the next scheduled run. Thanks for your patience, Olivia
status_change · Olivia Grant 23 Jul 2026 16:28
status_change · 27 Jul 2026 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

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