Search results showing duplicates

Ticketclosed

Vantrell Software: documents · Search results showing duplicates

Searching for customer names in tickets returns duplicates. Olivia reproduced the issue and identified a join problem in the query layer, escalating to Felix.

Priority high

made from

What happened

What this says

Current to 11 Oct 26

Searching for customer names in tickets returns duplicates. Olivia reproduced the issue and identified a join problem in the query layer, escalating to Felix.

Problem: Jess Dobson reported duplicate results when searching customer names in tickets. The same ticket appeared twice in results consistently. Olivia quickly reproduced the issue on test data.

Handling: A join issue in the query layer was identified. Platform engineer Felix was escalated for resolution. The ticket was solved after 14 days, indicating a fix was deployed.

Watch: Search reliability is core to product value. First response met SLA at 153 minutes.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorybug

Channelemail

First response (min)153

CSAT3

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Trail

created · Jess Dobson 18 Jun 2025 11:20
When I search for customer names in the tickets, I'm getting duplicate results. The same ticket is showing up twice in the results. This is happening consistently.
public_reply · Olivia Grant 18 Jun 2025 13:53
Hi Jess, thanks for reporting that. Can you give me an example? I want to reproduce it on my end. What's the customer name you searched for, and roughly how many duplicates are you seeing? Thanks, Olivia
internal_note · Olivia Grant 18 Jun 2025 14:24
Reproduced with test data. Looks like a join issue in the query layer. Escalating to Felix.
status_change · Olivia Grant 2 Jul 2025 14:54
status_change · 6 Jul 2025 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Ask B