Carrowkeel Software

Carrowkeel Software renewed Growth on an order form signed 23 Jul 2026: £50,000 a year, 15 Aug 2026 to 14 Aug 2027, 99.5% availability, 1 business hour P1. Draft Order Form v3 of 15 Jul 2026 shows a conflicting £55,000 recurring figure.

Executed: Four of the 14 documents are executed, and all 14 were read. The current terms come from the order form signed 23 Jul 2026: Growth subscription, annual recurring fee £50,000, 15 Aug 2026 to 14 Aug 2027, with no discount and no implementation fee.

The Master Services Agreement and the data processing agreement, both signed 1 Aug 2025, sit over it. The first order form, signed 1 Aug 2025, set £41,800 net after a 5% first-term discount plus £12,000 implementation for a term that ended 14 Aug 2026.

Open items: Four drafts remain on file: Proposal v1 of 24 Jun 2025, MSA v2 of 14 Jul 2025, Renewal Proposal v1 of 3 Jun 2026 and Order Form v3 of 15 Jul 2026. Each is superseded by executed paper.

The final renewal proposal of 8 Jun 2026 offered £50,000 for 40 users, which matches the price later signed.

Contradictions:

• Order Form v3, the draft of 15 Jul 2026, shows an order line of £50,000 but an annual recurring subscription of £55,000; the executed order form of 23 Jul 2026 settles the fee at £50,000.
• The executed order form of 23 Jul 2026 says it sits under a Master Subscription Agreement, while the signed agreement of 1 Aug 2025 is titled Master Services Agreement.
• The draft MSA v2 of 14 Jul 2025 leaves renewal to arrangements agreed between the parties; the signed MSA ends the term unless renewed in writing.

Commitments: These are live under the order form of 23 Jul 2026 and the data processing agreement of 1 Aug 2025.

• Availability 99.5% and P1 first response within 1 business hour.
• Nightly refresh complete by 07:00 customer local time on business days.
• Service credit of 10% of one month's fee for each month with an availability breach; data freshness is not credited.
• Billing annual in advance, payable 30 days from invoice date.
• Personal data processed only on the customer's instructions, with breaches reported without undue delay.

Gaps: The customer signatory on every executed document is shown only as an authorised signatory. The executed order form lists no connectors, go-live dates or renewal notice period, and these documents do not show what has been invoiced or paid.

AI · claude-opus-5-5 · 12 Oct 2026