Carrowkeel Software - Proposal
Documentfinal Carrowkeel Software: documents · proposal · final · 2025-06-27
A proposal dated 27 Jun 2025 for the Growth tier: £42k annual subscription, £54k total first-year deal including implementation. It is a proposal, not an order form, and states no availability % or P1 response time.
What it says
What this says
Current to 11 Oct 26A proposal dated 27 Jun 2025 for the Growth tier: £42k annual subscription, £54k total first-year deal including implementation. It is a proposal, not an order form, and states no availability % or P1 response time.
What it is: a proposal from Sophie Ling, filed as final, offering the Growth tier with the dashboards builder and quarterly business reviews. It says an order form under the MSA follows once the customer is happy to proceed.
Commits: nothing binding. It states "Nightly refresh complete by 07:00 Irish time on business days" and invoices "payable on standard thirty-day terms".
Unusual: the £54k deal amount includes the one-off implementation fee, so it is not the subscription price. Renewals are "at the annual price in force at that time".
Not settled: the evidence does not show whether an order form was signed, who signed for the customer, or any availability figure, P1 response time or connector dates.
As found in this document
Current to 9 Oct 26- Price£41,800Source: object_read:doc_085_003
- Data freshnessNightly refresh complete by 07:00 Irish time on business daysNightly refresh complete by 07:00 Irish time on business days · Source: object_read:doc_085_003
- Service levelsThe standard Growth service levels for availability and priority-one response, with service credits for availabilityThe standard Growth service levels for availability and priority-one response, with service credits for availability · Source: object_read:doc_085_003
- Subscription price£41,800 annual, billed in advance£41,800 annual, billed in advance · Source: object_read:doc_085_003
- Total deal amount£53,800, including the one-off implementation fee£53,800, including the one-off implementation fee · Source: object_read:doc_085_003
- Payment termsInvoices are payable on standard thirty-day termsInvoices are payable on standard thirty-day terms · Source: object_read:doc_085_003
- Implementation timelinethe standard Growth timeline of about eight weeksthe standard Growth timeline of about eight weeks · Source: object_read:doc_085_003
- Renewal priceat the annual price in force at that timeat the annual price in force at that time · Source: object_read:doc_085_003
The document
Body
Carrowkeel Software - Proposal
Prepared for: Carrowkeel Software, Dublin Prepared by: Sophie Ling, Account Executive, BB-Demo Customer success contact at BB-Demo: Elena Novak Date: 27 Jun 2025
1. Context
Carrowkeel Software supplies lettings and property-management software to letting agents in Ireland and the UK. Your customer success team wants to read support tickets, renewals and product usage together, per agency group, and to stop piecing that picture together by hand from separate systems.
BB-Demo's company brain does this: one AI-queryable layer over your sources, built and run inside your own Snowflake account, so your data stays where it is.
2. Scope
We propose the Growth tier.
Read the whole document (2,708 characters)
| Area | What is included |
|---|---|
| Core | Pages, chat and search across connected sources |
| Dashboards | The dashboards builder, for per-agency-group views |
| Reviews | Quarterly business reviews with your BB-Demo customer success manager |
| Capacity | The Growth user allowance and the Growth connector allowance |
| Data freshness | Nightly refresh complete by 07:00 Irish time on business days |
| Service levels | The standard Growth service levels for availability and priority-one response, with service credits for availability |
3. Pricing
| Item | Amount |
|---|---|
| Growth subscription, annual, billed in advance | £42k |
| Total deal amount, including the one-off implementation fee | £54k |
The annual subscription price is £42k. The deal amount of £54k is the total value of the deal for the first year and includes the one-off, fixed-fee implementation. Subscription renewals after the first term are at the annual price in force at that time. Invoices are payable on standard thirty-day terms.
4. Implementation
- Kick-off: agree owners and give BB-Demo access to your Snowflake account.
- Connect: bring in the helpdesk, the CRM and product usage first, then further sources.
- Validate: check the first records and dashboards with your customer success team.
- Hand over: Elena Novak takes over adoption, reviews and renewal conversations.
Implementation follows the standard Growth timeline of about eight weeks.
5. Responsibilities
| Party | Responsibility |
|---|---|
| BB-Demo | Build, run and support the brain; commercial terms owned by Sophie Ling |
| Carrowkeel Software | Provide access to sources, name administrators, make people available for validation |
6. Next steps
- Review this proposal with your customer success and finance colleagues
- Tell Sophie Ling of any questions on scope or pricing
- BB-Demo issues an order form under the MSA once you are happy to proceed
Unusual terms
Current to 9 Oct 26- Deal amount includes one-off implementation fee