Carrowkeel Software - Order Form (signed)
Documentexecuted Carrowkeel Software: documents · order_form · executed · 2025-08-01
Executed order form dated 1 Aug 2025 for the Growth tier: £41,800 net annual subscription after a 5% first-term discount, plus £12,000 implementation. Availability 99.5%, P1 first response 1 business hour. Term runs 15 Aug 2025 to 14 Aug 2026.
What it says
What this says
Current to 11 Oct 26Executed order form dated 1 Aug 2025 for the Growth tier: £41,800 net annual subscription after a 5% first-term discount, plus £12,000 implementation. Availability 99.5%, P1 first response 1 business hour. Term runs 15 Aug 2025 to 14 Aug 2026.
What it is: an executed order form under the Master Services Agreement, signed by both sides on 1 Aug 2025. It sets Growth tier pricing, an eight week implementation and service levels.
Commits: "Annual subscription (net, recurring)" of £41,800, billed "annual, in advance" with payment 30 days from invoice. Availability 99.5%, P1 first response 1 business hour, and a service credit of 10% of one month's fee for a month in breach.
Unusual: the 5% discount is first term only, so the net price is not the renewal price. Credits are "Availability only"; data freshness is not credited on this tier.
Not settled: the end date of 14 Aug 2026 is before the as-of date, and the form says the subscription "renews only as set out in the Master Services Agreement". The renewal outcome and any later paper are not shown here. The customer signatory is unnamed.
As found in this document
Current to 9 Oct 26- Date end14 Aug 2026Source: object_read:doc_085_007
- Date signed1 Aug 2025Source: object_read:doc_085_007
- Date start15 Aug 2025Source: object_read:doc_085_007
- Price£41,800Source: object_read:doc_085_007
- Annual subscription (net, recurring)£41,800Source: object_read:doc_085_007
- One-off implementation fee£12,000Source: object_read:doc_085_007
- Total contract value£53,800Source: object_read:doc_085_007
- Billing frequencyannual, in advanceSource: object_read:doc_085_007
- Payment terms30 days from the date of invoiceSource: object_read:doc_085_007
- Availability99.5%Source: object_read:doc_085_007
- P1 first response1 business hourSource: object_read:doc_085_007
- Service credit10% of one month's fee for a month in breach10% of one month's fee for a month in breach · Source: object_read:doc_085_007
- Credit basisAvailability onlySource: object_read:doc_085_007
- Implementationeight weeks, up to eight connectorseight weeks, up to eight connectors · Source: object_read:doc_085_007
The document
Body
Carrowkeel Software - Order Form (signed)
Status: Executed Version: one Order form date: 1 Aug 2025
Parties
| Customer | Carrowkeel Software, Dublin |
| Supplier | BB-Demo, London |
| BB-Demo account owner | Sophie Ling, Account Executive |
| BB-Demo customer success manager | Elena Novak |
| Tier | Growth |
This order form is made under the Master Services Agreement between the parties and the Data Processing Agreement signed on 1 Aug 2025.
Order lines
| SKU | Description | Qty | Unit price | Discount | Net | Type |
|---|---|---|---|---|---|---|
| SUB-GROWTH | Company Brain – Growth | 1 | £44,000 | 5% | £41,800 | Annual recurring |
| IMP-GROWTH | Implementation – Growth (eight weeks, up to eight connectors) | 1 | £12,000 | 0% | £12,000 | One-off |
Commercial summary
| Item | Amount |
|---|---|
| Annual subscription (net, recurring) | £41,800 |
| One-off implementation fee | £12,000 |
| Total contract value | £53,800 |
The total contract value is the first-year subscription plus the one-off implementation fee. Only the subscription of £41,800 recurs annually. The five per cent discount applies to the first term only.
Read the whole document (2,513 characters)
Term
- Start date: 15 Aug 2025
- End date: 14 Aug 2026
The subscription renews only as set out in the Master Services Agreement. The customer success manager will raise the renewal conversation ahead of the end date.
Billing and payment
- Billing frequency: annual, in advance.
- Payment terms: 30 days from the date of invoice.
- All amounts are in pounds sterling.
Service levels
| Measure | Commitment |
|---|---|
| Availability | 99.5% |
| P1 first response | 1 business hour |
| Service credit | 10% of one month's fee for a month in breach |
| Credit basis | Availability only |
Service credits under this order form are earned for availability breaches. Data freshness is not a credited measure on this tier.
Implementation
The implementation is a fixed-fee engagement of eight weeks and covers the connection of up to eight connectors to the Customer's systems, so that the Customer's customer success team can read support tickets, renewals and product usage per agency group.
Signatures
Signed on 1 Aug 2025.
| For Carrowkeel Software | For BB-Demo |
|---|---|
| Signature: signed | Signature: signed |
| Name: authorised signatory | Name: Sophie Ling |
| Title: authorised signatory of Carrowkeel Software | Title: Account Executive |
| Date: 1 Aug 2025 | Date: 1 Aug 2025 |
Unusual terms
Current to 9 Oct 26- 5% discount, first term only
- service credit for availability only, not data freshness