B-Glass
Bethan Lister

Request: Audit trail for role changes and admin actions

Ticketclosed

Brimscombe Energy logo Brimscombe Energy · Request: Audit trail for role changes and admin actions

Nikhil requested audit logging of role and user changes to meet Ofgem licence requirements. Product team confirmed roadmap status; feature scope to be determined.

Priority low

What happened

What this says

As at Fri 9 Oct 2026

Nikhil requested audit logging of role and user changes to meet Ofgem licence requirements. Product team confirmed roadmap status; feature scope to be determined.

Problem: Ofgem licence requires audit trail of access control modifications. Brimscombe currently has no log of who changed roles or when, blocking regulatory compliance certification.

Handling: Bethan confirmed the requirement, checked with product team, and confirmed audit logging is on the roadmap. The team will reach out on timing and scope.

Watch: This is a compliance blocker for regulated operations. Without audit logging, Brimscombe cannot certify access control compliance to its regulator. Feature is critical to renewal discussion for any regulated customer segment.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

Details

Updated 9 Oct 26
Prioritylow
Statusclosed
Categoryfeature_request
Channelweb
First response (min)418
CSAT5
Helpdeskmade from

Trail

  1. Nikhil Rao
    created · Nikhil Rao 4 Nov 2025 08:26
    We need audit logging for role and user changes. Our Ofgem licence requires us to track access control modifications. Currently there's no log of who changed what role or when. Required: - Log entries for user and role changes - Timestamp and author of each change - Before/after state of the change Is this feasible? Cheers, Nikhil
  2. Bethan Lister
    Public reply · Bethan Lister 4 Nov 2025 15:24
    Hi Nikhil, Thanks for this. Just so I've got this right, you're looking for a full audit trail of all role and user changes so you can prove to Ofgem that access controls are properly managed. This is actually something we've had on the roadmap. I'm going to pick this up with the product team to find out where it sits. In the meantime, is there anything else you need help with? Thanks, Bethan
  3. Nikhil Rao
    Public reply · Nikhil Rao 5 Nov 2025 13:41
    Hi Bethan, Yes, that's it exactly. The key thing for us is who-what-when. We can work with that level of detail. Let me know what the product team says. Cheers, Nikhil
  4. Bethan Lister
    Status change · Bethan Lister 6 Nov 2025 11:18
  5. Bethan Lister
    Public reply · Bethan Lister 6 Nov 2025 12:21
    Hi Nikhil, Good news, I've checked with the product team and audit logging is on the roadmap. They'll be reaching out to you directly about timing and scope. I'll close this ticket now, but we'll definitely keep you in the loop. Thanks, Bethan
  6. Status change · 10 Nov 2025 23:59
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