Duplicate customer records in brain

Ticketclosed

Brimscombe Energy · Duplicate customer records in brain

Nikhil reports approximately 40 duplicate site records in brain index with no corresponding duplicates in Salesforce source data. Last sync completed without errors. Bethan requests example site IDs to trace duplicates through connector logs to source.

Priority normal

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What happened

What this says

As at Fri 9 Oct 2026

Nikhil reports approximately 40 duplicate site records in brain index with no corresponding duplicates in Salesforce source data. Last sync completed without errors. Bethan requests example site IDs to trace duplicates through connector logs to source.

Data quality issue affecting approximately 40 records. Nikhil has ruled out source-side corruption; issue is in the brain's indexing or connector logic.

Problem: Similar to tkt_154_0010 (duplicate accounts); the pattern suggests a systemic indexing issue spanning multiple record types.

Handling: Bethan correctly asks for example IDs to trace through connector logs; investigation not advanced in visible evidence.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritynormal

Statusclosed

Categorydata_quality

Channelemail

First response (min)106

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created · Nikhil Rao 16 Jun 2025 17:36
We're seeing duplicate site records showing in the brain index - roughly forty of them scattered across our customer records. I checked the load history this morning and the most recent Salesforce sync completed without errors. The duplicates have to be either a schema change at source or data that was already malformed when we loaded it. The load history shows no errors or warnings, so I'm not sure what's causing it. Can you look at what the connector ingested and trace the duplicates back to source?
Public reply · Bethan Lister 16 Jun 2025 19:22
Thanks for the detail. Just so I've got this right: you're seeing duplicates specifically in the Salesforce index and the last load ran successfully with no errors reported? I've picked this up. Can you share a few example site IDs that are duplicated - I'll trace through what the connector pulled from your system and compare it against what's in your Salesforce export to find where the duplicates came from.
Status change · Bethan Lister 23 Jun 2025 17:41
Status change · 27 Jun 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

Help