What happened
What this says
As at Fri 9 Oct 2026Nikhil verifies May invoice of £115k against contract terms. Connor confirms this matches the executed order form for Enterprise subscription at annual rate, due in advance. Contract active through 9 January 2026. Executed order form provided.
Routine billing verification. Nikhil is doing good financial housekeeping by reconciling invoices against contract terms.
Handling: Connor correctly identifies the customer's tier and contracted amount from the order form, confirming the £115k annual rate and renewal date.
Watch: No issues. Renewal comes due 9 January 2026.
Details
Updated 9 Oct 26Priorityhigh
Statusclosed
Categorybilling
Channelweb
First response (min)150
CSAT5
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- created · Nikhil Rao 8 May 2025 14:36The May invoice came through for £115k. I don't have the order form to hand to verify the amount is correct. Can you confirm what the contracted rate is for our Enterprise subscription and whether any discounts are applied? I need to reconcile this for our finance system.
- Public reply · Connor Webb 8 May 2025 17:06Hi Nikhil, I've pulled your account. You're contracted at £115,000 per year for Enterprise, due annually in advance. Your current invoice is correct for the contracted amount. Your contract is active through 9 January 2026. I can email you a copy of your signed order form if that helps with your reconciliation. Let me know if you need anything else. Thanks, Connor
- Public reply · Nikhil Rao 9 May 2025 10:16Understood, the amount is correct. I just needed confirmation of the contracted rate for my records. Can you send through the signed order form?
- Public reply · Connor Webb 13 May 2025 10:57Done. I've sent the executed order form and a summary of your current contract terms to the email on file. Your Enterprise subscription is £115,000 annual, payable in advance. Next renewal is 9 January 2026. Let me know if you need anything else. Thanks, Connor
- Status change · 18 May 2025 23:59
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