Set up admin access for new data platform team member

Ticketclosed

Brimscombe Energy · Set up admin access for new data platform team member

Nikhil requests admin access for new data platform team member who will handle load job management and monitoring. Team member will sync via Active Directory.

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What happened

What this says

As at Fri 9 Oct 2026

Nikhil requests admin access for new data platform team member who will handle load job management and monitoring. Team member will sync via Active Directory.

Problem: New data platform team member needs admin access for operational tasks.

Handling: Bethan confirms understanding and asks for the team member's AD username. She commits to adding them to the admin role once they appear in the system via the next AD sync cycle.

Outcome: Routine admin provisioning. No issues noted.

AI · claude-haiku-4-5-20251001 · as at Fri 9 Oct 2026

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Details

Updated 9 Oct 26

Prioritylow

Statusclosed

Categoryaccess_permissions

Channelemail

First response (min)775

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created · Nikhil Rao 27 Mar 2025 15:33
Hi, we've got a new team member joining the data platform team who needs admin access to the brain's workspace. They'll be helping with load job management and monitoring. They should sync in via our AD but let me know what you need from my end. Nikhil
Public reply · Bethan Lister 28 Mar 2025 04:28
Hi Nikhil, just so I've got this right, you need admin access assigned for your new team member on the brain workspace so they can handle load jobs and monitoring. That makes sense. If they're syncing via AD they should appear in the system within the next sync cycle. Send me their AD username and I'll get them added to the admin role straight away. Thanks, Bethan
Status change · Bethan Lister 11 Apr 2025 16:04
Status change · 15 Apr 2025 23:59

Helpdeskmade from

BG-Demo is a fictional company; every organisation and person here is invented. B-Glass is the tool. Data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Glass is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the site is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask B (the speech bubble) in the header, or open the Ask B page. Type a question, or pick one of the suggestions.

Ask B sends your question to Claude through the B-Glass connector. Claude answers from the same records as these pages, read-only, and links each claim to its source page.
Find (the box in the header) finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
The same connector works in Claude Desktop or the B-Glass Claude Project, with the same answers and sources.

What the data covers

Data	Records
Organisations	225
People at customers	862
BG-Demo staff records (in post and leavers)	58
Calls	1,995
Email threads	3,013
Support tickets	1,159
Documents	1,218
Deals	315
Invoices	285
Events	49
News items	119

Data as of Fri 9 Oct 2026. Text marked AI was written by the AI from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BG-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Glass is the tool that reads its data.

Who to contact

Email info@b-glass.uk or talk to your B-Glass account team. Tell us the page address and what looked wrong; a screenshot helps.

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