Caitlin Mercer
Person
Pemaquid Analytics: documents · champion
Caitlin Mercer is VP Customer Success at Pemaquid Analytics and the champion for the Growth rollout. She asks about a fifth of the organisation's questions, so value sits heavily with her. The CFO, Raymond Tsai, holds the commercial decision.
Who they are
Insight
Current to 12 Oct 26Caitlin Mercer is VP Customer Success at Pemaquid Analytics and the champion for the Growth rollout. She asks about a fifth of the organisation's questions, so value sits heavily with her. The CFO, Raymond Tsai, holds the commercial decision.
Role: VP Customer Success in Boston, recorded as champion in the CRM and a platform admin since 1 Apr 2026. She sponsored the Growth purchase to get ahead of renewals and wants one view of tickets, usage and calls.
Influence: she shapes scope and adoption but is not the final approver. Raymond Tsai, the CFO, signs after Kevin Dussault reviews, and he wants usage and payback shown first.
Watch: she asked 21% of the organisation's questions over the last 12 months and 19% over the last 90 days, a key-person risk. Seats in active use remain well below the 40 licensed, and the 1 Apr 2027 renewal needs a value case.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Pemaquid Analytics | VP Customer Success | champion | caitlin.mercer@pemaquid.example |
Activity
- 22 Sep 2026callPemaquid Analytics / BB-Demo – Negotiation
+2 - 24 Aug 2026callPemaquid Analytics / BB-Demo – Qbr
+1 - 17 Aug 2026email_threadScheduling your quarterly review
- 29 Jul 2026email_threadFollow-up on the proposal for extra users
- 27 Jul 2026callPemaquid Analytics / BB-Demo – Proposal
- 21 Jul 2026dealPemaquid Analytics – Expansion
- 8 Jul 2026ticketExport dashboards to CSV
- 21 May 2026ticketDuplicate distributor records
- 18 May 2026callPemaquid Analytics / BB-Demo – Onboarding
- 5 May 2026callPemaquid Analytics / BB-Demo – Onboarding
- 27 Apr 2026callPemaquid Analytics / BB-Demo – Onboarding
- 20 Apr 2026callPemaquid Analytics / BB-Demo – Onboarding
- 13 Apr 2026callPemaquid Analytics / BB-Demo – Kickoff+2
- 8 Apr 2026email_threadKickoff call: finding a time
- 27 Feb 2026callPemaquid Analytics / BB-Demo – Negotiation+2
- 11 Feb 2026email_threadFollow-up on the Growth proposal
- 9 Feb 2026callPemaquid Analytics / BB-Demo – Proposal
- 30 Jan 2026email_threadScheduling the proposal walkthrough
- 19 Jan 2026email_threadFollow-up from the demo
+1 - 19 Jan 2026callPemaquid Analytics / BB-Demo – Demo+1
- 14 Jan 2026email_threadScheduling your demo
- 31 Dec 2025callPemaquid Analytics / BB-Demo – Discovery
- 12 Dec 2025dealPemaquid Analytics – New
