Who they are
Insight
Current to 12 Oct 26Chief Operating Officer at Vellacott Payments and the CRM economic buyer. She owns price and signs after Samuel's sign-off. She questioned seat value on 22 Apr 2026 and repeatedly asks for early warning of changes.
Role: Chief Operating Officer at Vellacott Payments and the CRM economic buyer. She owns price and signs order forms only after Samuel's sign-off.
Influence: Procurement and finance join her calls. On 22 Apr 2026 she asked about paying for seats nobody sits in, which was a value question, not a payment one.
Watch: She dislikes surprises and wants early notice of renewal changes and FCA items. Her share of the organisation's questions is 7% over the last twelve months and 6% over the last 90 days, so she is not a key-person risk on usage.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Vellacott Payments | Chief Operating Officer | economic_buyer | philippa.gore@vellacott.example |
Activity
- 21 Jul 2026email_threadFollow-up from our QBR
- 20 Jul 2026callVellacott Payments / BB-Demo – Qbr
- 29 Jun 2026email_threadRenewal order form for signature
- 8 Jun 2026callVellacott Payments / BB-Demo – Renewal
+1
- 22 Apr 2026callVellacott Payments / BB-Demo – Renewal
+2
- 20 Apr 2026email_threadFinding a time to talk about the renewal
- 10 Apr 2026email_threadYour renewal and next steps
- 21 Jan 2026email_threadFollow-up from the QBR
+1
- 20 Jan 2026callVellacott Payments / BB-Demo – Qbr
+1
- 7 Jan 2026email_threadExpansion order form for signature
- 6 Jan 2026email_threadExpansion order form for review
+2
- 5 Jan 2026callVellacott Payments / BB-Demo – Negotiation
+2
- 29 Dec 2025email_threadScheduling the commercial conversation
- 17 Dec 2025callVellacott Payments / BB-Demo – Proposal
- 24 Jun 2025email_threadVellacott order form for signature
- 30 May 2025email_threadVellacott Enterprise terms: follow-up
+2
- 30 May 2025callVellacott Payments / BB-Demo – Negotiation
+2
- 23 May 2025email_threadVellacott Payments: scheduling the negotiation call
- 30 Apr 2025email_threadVellacott Payments: proposal follow-up
- 28 Apr 2025callVellacott Payments / BB-Demo – Proposal
- 28 Feb 2025email_threadFollow-up from our discovery session
- 26 Feb 2025callVellacott Payments / BB-Demo – Discovery