Who they are
Insight
Current to 11 Oct 26Operations Analyst and platform admin at Silverbeck Energy Services in Aberdeen. He asked 40% of the organisation's questions over the last 12 months, so he is the main user and a key-person risk. He is not shown making commercial decisions.
Role: Operations Analyst with a CRM role of admin and an admin platform account created on 1 Dec 2025. He took part in onboarding and training calls and raised the dashboard filter and connector tickets.
Influence: he asked 1325 of 3332 questions over the last 12 months, 40%, and 418 of 1193 in the last 90 days, 35%. The evidence shows no deals or pricing discussion with him.
Watch: the work orders connector stopped loading new records on 16 Jun 2026, and the evidence does not show its resolution. A marketing invitation aimed at heads of revenue operations went unanswered, so he may not be the right audience for it.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Silverbeck Energy Services | Operations Analyst | admin | oliver.kirkby@silverbeck.example |
Activity
- 18 Jun 2026eventBB-Demo webinar
+5
- 16 Jun 2026ticketConnector not loading new records
- 11 Jun 2026eventBB-Demo Customer Day London
+32
- 6 Jun 2026email_threadBB-Demo Customer Day
- 24 Feb 2026eventRevenue leaders roundtable
+14
- 11 Feb 2026ticketDashboard filter not saving
- 4 Feb 2026email_threadRevenue leaders roundtable
- 13 Jan 2026callSilverbeck Energy Services / BB-Demo – Training
- 5 Jan 2026callSilverbeck Energy Services / BB-Demo – Onboarding
- 31 Dec 2025email_threadScheduling: onboarding sessions
- 29 Dec 2025callSilverbeck Energy Services / BB-Demo – Onboarding
- 23 Dec 2025callSilverbeck Energy Services / BB-Demo – Onboarding
- 16 Dec 2025ticketHow to search for data