Silverbeck Energy Services / B-Brain – Training
Callcompleted
Silverbeck Energy Services: documents · 2026-01-13 09:15
Laura Penhaligon ran a training session on 13 Jan 2026 and declared the brain live. Donna Underwood and Oliver Kirkby planned to start with only five or six of their fifteen licensed users.
What was said
What this says
Current to 11 Oct 26Laura Penhaligon ran a training session on 13 Jan 2026 and declared the brain live. Donna Underwood and Oliver Kirkby planned to start with only five or six of their fifteen licensed users.
What happened: Laura walked Donna and Oliver through search, chat and shareable pages, then declared the brain live that day. She said she would watch the queries over the following week.
Customer view: Donna and Oliver asked practical questions about typos and sharing pages. Oliver said they would start with project managers and engineers, maybe five or six at first.
Commercial: Adoption begins well below the fifteen-user licence, so headroom is unused rather than exhausted. Early usage will decide whether the subscription shows value at renewal.
Watch: Day-to-day contact passes to the customer success contact named on the call. The evidence does not show who else at Silverbeck was invited.
Themes
Current to 9 Oct 26Who was there
B-Brain
Them
Follow-up
Next steps
Current to 9 Oct 26- Laura Penhaligon to review Silverbeck's queries over the week after go-live and hand over to the named customer success contact for ongoing support.
Risks
Current to 9 Oct 26- Starting with only five or six users leaves most of the fifteen-user licence idle, which weakens early adoption.
Opportunities
Current to 9 Oct 26- Shared pages and no-code dashboards give the team a reason to widen use beyond project managers and engineers.