How to search for data

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Silverbeck Energy Services: documents · How to search for data

New user unsure how to search for work orders in search interface. Guided through search process; data terminology in brain may differ from source systems.

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What this says

Current to 11 Oct 26

New user unsure how to search for work orders in search interface. Guided through search process; data terminology in brain may differ from source systems.

Problem: Oliver Kirkby new to system, unsure how to search for work orders using the search interface. Data terminology mismatch between source systems and brain.

Handling: Support guided through search process and identified that terminology in brain differs from what customer uses internally. Resolved via training and guidance.

Watch: Onboarding could be improved with better documentation of field naming and search mechanics.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Updated 9 Oct 26

Prioritynormal

Statusclosed

Categoryhow_to

Channelchat

First response (min)421

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created · Oliver Kirkby 16 Dec 2025 08:39
Just got access and trying to run my first search. I can see the search box but I'm not sure what to type in to find work orders. Bit lost on how to get started, any guidance?
public_reply · Bethan Lister 16 Dec 2025 15:40
Hi Oliver, thanks for reaching out. Just so I've got this right, you want to search for work orders but you're not sure what to enter. Can you try typing the client name or project number and tell me what you see?
public_reply · Oliver Kirkby 17 Dec 2025 09:05
I tried that but nothing came up. I'm entering the data we use in our other systems but it's not matching anything.
status_change · Bethan Lister 2 Jan 2026 17:13
status_change · 6 Jan 2026 23:59

Helpdeskmade from

BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

Help & Support

Open as a page

Help & Support

B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

How to use the site

Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
Use the sun and moon button at the top right to choose dark or light. Choose your device's own mode again to go back to following the device.

How to ask

Press Ask Brain in the header. Type a question, or pick one of the examples.

Search the brain finds the organisations, people, calls, emails, tickets, documents and news that match your words, with links to their pages.
Ask Claude copies your question and opens the B-Brain Claude Project, where Claude answers from the same data using the B-Brain tools and cites the pages it used.

The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

BB-Demo is a fictional company: every organisation, person and figure here is invented for this demonstration. B-Brain is the tool that reads its data.

Who to contact

Email support@b-brain.example or talk to your B-Brain account team. Tell us the page address and what looked wrong; a screenshot helps.

Help Ask B