Who they are
Insight
Current to 14 Oct 26Jens Maes is the admin and day-to-day technical user at Leiekant Accountants. He raises most tickets, joined onboarding and training calls, and asks 10% of the organisation's questions. Not a signer on the evidence.
Role: IT and Systems Coordinator in Ghent, CRM role admin, platform admin since 6 Mar 2026. He attended the demo, onboarding and training calls with Els Van Damme, and raised several tickets.
Influence: He shapes how the brain is used and judged, asking about dashboards, exports and filters. The evidence does not show him setting commercial terms; Els asked about renewing or upgrading.
Watch: He raised the urgent 22 Jul 2026 complaint about stale fee and invoicing dashboards. His 10% question share is not a key-person concentration, but he is the main technical contact.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Leiekant Accountants | IT and Systems Coordinator | admin | jens.maes@leiekant.example |
Activity
- 15 Oct 2026eventBB-Demo webinar
+22
- 22 Jul 2026ticketDashboards not updating - data stale
- 21 Jul 2026ticketDashboards showing stale data since refresh failed
- 2 Jul 2026ticketFiltering not returning correct records
- 17 Jun 2026ticketExport dashboards to PDF or Excel
- 4 Jun 2026ticketSupplier connector not syncing
- 26 May 2026eventRevenue leaders roundtable
+39
- 16 Apr 2026eventBB-Demo webinar
+32
- 7 Apr 2026callLeiekant Accountants / BB-Demo – Training
- 31 Mar 2026callLeiekant Accountants / BB-Demo – Onboarding
- 7 Jan 2026callLeiekant Accountants / BB-Demo – Demo
+1
- 16 May 2024eventBB-Demo webinar
+14