Matthew Grice
Person
Ardenmore Pension Administration · user
Matthew Grice was Ardenmore's day-to-day user and early champion, asking 14% of its questions. His platform user was deactivated on 2025-08-29 and the 29 Oct 2025 email says Ardenmore is no longer using the brain.
Who they are
Insight
Current to 14 Oct 26Matthew Grice was Ardenmore's day-to-day user and early champion, asking 14% of its questions. His platform user was deactivated on 2025-08-29 and the 29 Oct 2025 email says Ardenmore is no longer using the brain.
Role: Client Relationship Manager in Birmingham, CRM role user, not an admin. He volunteered as a page owner at the 26 Jun 2023 demo and raised most of the tickets, so he was the main working voice for Ardenmore.
Influence: champion rather than budget holder. On 13 Oct 2023 he said his director had twice asked whether the brain was worth the money. The person who signs off spend was not on the demo call.
Watch: his platform user was deactivated on 2025-08-29 and webinar invitations drew no reply. He is a possible route to a win-back conversation, but the evidence does not show his current employer or interest.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Ardenmore Pension Administration | Client Relationship Manager | user | matthew.grice@ardenmore.example |
Activity
- 20 Nov 2025eventBB-Demo webinar
+30 - 29 Oct 2025email_threadWebinar invitation, Thursday 20 November 2025
- 17 Apr 2025eventBB-Demo webinar
+20 - 2 Apr 2025email_threadInvitation: BB-Demo webinar on 17 Apr 2025
- 27 Mar 2025ticketResponse times very slow
- 25 Feb 2025eventRevenue leaders roundtable
+24 - 20 Feb 2025eventBB-Demo webinar
+23 - 30 Jan 2025email_threadInvitation: BB-Demo webinar on 20 Feb 2025
- 20 Aug 2024ticketDuplicate client records in search results
- 12 Jul 2024ticketDashboard column labels cut off
- 22 Mar 2024ticketSlow query performance
- 15 Feb 2024ticketCRM connector not syncing new data
- 19 Oct 2023callArdenmore Pension Administration / BB-Demo – Training
- 16 Oct 2023email_threadTraining session for the client relationship team
- 13 Oct 2023callArdenmore Pension Administration / BB-Demo – Training
- 26 Sep 2023email_threadFollowing up on your support ticket
- 25 Sep 2023ticketHR connector stopped loading
- 27 Jun 2023email_threadFollowing up on the demo
+1 - 26 Jun 2023callArdenmore Pension Administration / BB-Demo – Demo+1