Response times very slow
Ticketclosed
Ardenmore Pension Administration · Response times very slow
All dashboards and queries became very slow, timing out for 25 users. BG-Demo initiated investigation but the ticket does not show resolution.
What happened
What this says
As at Fri 9 Oct 2026All dashboards and queries became very slow, timing out for 25 users. BG-Demo initiated investigation but the ticket does not show resolution.
Problem: Matthew Grice reported that dashboards became extremely slow with all queries timing out and some users getting errors after minutes. The entire user base of 25 was affected simultaneously.
Handling: Bethan Lister began investigation, asking whether the slowdown was system-wide and requesting specific response times. She suggested a cache clear as a first troubleshooting step.
Watch: The ticket shows the problem report and initial investigation but does not document resolution or root cause.
Details
Updated 9 Oct 26Trail
created · Matthew Grice 27 Mar 2025 15:37The dashboards have been incredibly slow all morning. Queries that normally return in under a second are timing out completely. We've got 25 users on the system and everyone's affected. Some people are getting errors after a couple of minutes. Is this a known issue or something on our end? Any idea when it'll be back to normal?- Public reply · Bethan Lister 27 Mar 2025 20:38Thanks for letting us know, Matthew. Just so I've got this right, all queries are slow or just specific ones? I'm checking our logs now. While I do that, can you try clearing your browser cache and running a test query? I want to see if it's a local issue or system-wide. Can you tell me what response times you're getting? Thanks, Bethan
- Status change · 6 Apr 2025 23:59