Elliot Kirkby
Person
Marlstone Legal: documents · champion
Operations Director at Marlstone Legal and platform admin. He has been B-Brain's main contact from discovery to renewal. He still sees value, but he reported a usage drop on 7 Sep 2026 and a billing data mismatch on 17 Sep 2026.
Who they are
Insight
Current to 11 Oct 26Operations Director at Marlstone Legal and platform admin. He has been B-Brain's main contact from discovery to renewal. He still sees value, but he reported a usage drop on 7 Sep 2026 and a billing data mismatch on 17 Sep 2026.
Role: Operations Director, CRM champion and platform admin since 1 Apr 2025. He has been the main customer voice on calls, tickets and threads, and has asked most of the practical questions.
Influence: He shapes the account day to day, but he brought Emma Croft and finance in for sign-off. The evidence does not show who signs the renewal.
Watch: On 7 Sep 2026 he reported that team usage had stopped. On 17 Sep 2026 he said value remains but billing figures do not match, and he wants that settled before adding anything.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Marlstone Legal | Operations Director | champion | elliot.kirkby@marlstone.example |
Activity
- 17 Sep 2026callMarlstone Legal / B-Brain – Check In
- 11 Sep 2026email_threadCs thread, 3 messages
- 7 Sep 2026ticket014-0019
- 16 Apr 2026eventB-Brain webinar
+11 - 11 Apr 2026email_threadEvent thread, 1 messages
- 25 Mar 2026ticket014-0013
- 23 Feb 2026ticket014-0011
- 20 Feb 2026callMarlstone Legal / B-Brain – Renewal
+1 - 22 Jan 2026callMarlstone Legal / B-Brain – Check In
- 16 Jan 2026ticket014-0010
- 6 Jan 2026ticket014-0008
- 31 Dec 2025dealMarlstone Legal – Renewal
- 17 Dec 2025ticket014-0007
- 6 Nov 2025ticket014-0006
- 22 Sep 2025callMarlstone Legal / B-Brain – Check In
- 10 Sep 2025ticket014-0004
- 19 May 2025callMarlstone Legal / B-Brain – Onboarding
- 12 May 2025callMarlstone Legal / B-Brain – Onboarding
- 28 Apr 2025callMarlstone Legal / B-Brain – Onboarding
- 7 Apr 2025callMarlstone Legal / B-Brain – Kickoff
- 12 Mar 2025eventData leaders conference (B-Brain stand)
+4 - 10 Feb 2025callMarlstone Legal / B-Brain – Proposal
- 29 Jan 2025callMarlstone Legal / B-Brain – Demo
- 27 Jan 2025email_threadSales thread, 2 messages
- 22 Jan 2025callMarlstone Legal / B-Brain – Demo
- 7 Jan 2025callMarlstone Legal / B-Brain – Discovery
- 18 Dec 2024dealMarlstone Legal – New