Olivia Grant

Dashboards loading very slowly

Ticketclosed

Marlstone Legal: documents logo Marlstone Legal: documents · Dashboards loading very slowly

Business-development dashboards loading very slowly, blocking team's client-facing work. BB-Demo identified unindexed field causing query bottleneck; escalated to platform team.

Priority high

What happened

What this says

Current to 11 Oct 26

Business-development dashboards loading very slowly, blocking team's client-facing work. BB-Demo identified unindexed field causing query bottleneck; escalated to platform team.

Problem: Dashboards slow, blocking team's use in client calls. Handling: BB-Demo quickly identified query running against unindexed field and escalated to platform engineering. Watch: Performance issue affecting Operations Director's critical workflow; ensure resolution before next client interaction.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

Details

Updated 9 Oct 26
Priorityhigh
Statusclosed
Categoryperformance
Channelemail
First response (min)60
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Trail

  1. Elliot Kirkby
    created · Elliot Kirkby 6 Nov 2025 12:08
    Our dashboards are taking forever to load now, especially the business-development view. This needs to be fixed, the team is waiting on these queries.
  2. Olivia Grant
    public_reply · Olivia Grant 6 Nov 2025 13:08
    Hi Elliot, I can see the slowness happening. I'm looking at the logs now to identify the bottleneck.
  3. Olivia Grant
    internal_note · Olivia Grant 7 Nov 2025 09:07
    Query running against unindexed field. Escalating to platform team.
  4. Elliot Kirkby
    public_reply · Elliot Kirkby 7 Nov 2025 13:06
    Any update on this? The team's still waiting. We need the dashboards responsive for client calls.
  5. Olivia Grant
    status_change · Olivia Grant 7 Nov 2025 13:44
  6. status_change · 11 Nov 2025 23:59
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