What happened
What this says
Current to 11 Oct 26Business-development dashboards loading very slowly, blocking team's client-facing work. BB-Demo identified unindexed field causing query bottleneck; escalated to platform team.
Problem: Dashboards slow, blocking team's use in client calls. Handling: BB-Demo quickly identified query running against unindexed field and escalated to platform engineering. Watch: Performance issue affecting Operations Director's critical workflow; ensure resolution before next client interaction.
Details
Updated 9 Oct 26Priorityhigh
Statusclosed
Categoryperformance
Channelemail
First response (min)60
Helpdeskmade from
Trail
- created · Elliot Kirkby 6 Nov 2025 12:08Our dashboards are taking forever to load now, especially the business-development view. This needs to be fixed, the team is waiting on these queries.
- public_reply · Olivia Grant 6 Nov 2025 13:08Hi Elliot, I can see the slowness happening. I'm looking at the logs now to identify the bottleneck.
- internal_note · Olivia Grant 7 Nov 2025 09:07Query running against unindexed field. Escalating to platform team.
- public_reply · Elliot Kirkby 7 Nov 2025 13:06Any update on this? The team's still waiting. We need the dashboards responsive for client calls.
- status_change · 11 Nov 2025 23:59
Helpdeskmade from