Who they are
Insight
Current to 11 Oct 26Team Leader at Tidecombe Housing and a regular, non-admin user who asked 16% of the organisation's questions. Her platform account was deactivated on 28 Feb 2026. The evidence does not show why or who has taken over her use.
Role: Team Leader in Birmingham, CRM role user, not an admin. Her platform account was created on 14 Mar 2024 and deactivated on 28 Feb 2026.
Influence: a hands-on user rather than a signatory. She attended the Starter onboarding training, raised tickets on access, duplicates, dashboards and missing housing fields, and asked a steady 16% of the organisation's questions.
Watch: the evidence does not show why the account was deactivated, whether she has left Tidecombe Housing, or who now covers her questions. Check with Ravi Riley, who manages access, and confirm the housing and repairs teams still use the brain.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Tidecombe Housing | Team Leader | user | yasmin.openshaw@tidecombe.example |
Activity
- 25 Nov 2025eventRevenue leaders roundtable
+11
- 8 Nov 2025email_threadRevenue leaders roundtable
- 6 Nov 2025email_threadSearching old records
- 5 Nov 2025ticketBug affecting housing records
- 15 Oct 2025ticketHow do I build a dashboard?
- 30 Jun 2025ticketData quality issue on repairs records
- 14 Apr 2025ticketDuplicate records in the system
- 26 Nov 2024eventRevenue leaders roundtable
+4
- 13 Aug 2024ticketUrgent access needed
- 13 Jun 2024eventBB-Demo Customer Day
+7
- 16 May 2024eventBB-Demo webinar
+4
- 12 Apr 2024callTidecombe Housing / BB-Demo – Training
- 11 Dec 2023callTidecombe Housing / BB-Demo – Demo
+2