Olivia Grant

How do I build a dashboard?

Ticketclosed

Tidecombe Housing: documents logo Tidecombe Housing: documents · How do I build a dashboard?

Customer asked how to build dashboards to track key metrics. Support provided clear instructions on using the dashboard builder feature, and customer responded positively.

Priority low

What happened

What this says

Current to 11 Oct 26

Customer asked how to build dashboards to track key metrics. Support provided clear instructions on using the dashboard builder feature, and customer responded positively.

Problem: Yasmin Openshaw wanted to track key metrics using dashboards but needed guidance. Handling: Olivia Grant explained the dashboard builder location (left menu, Build) and how to add charts and tables connected to data sources. Outcome: Customer satisfied and ready to build. Watch: Customer is adopting advanced features; monitor which dashboards are built and their usage as a sign of value realisation.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

Details

Updated 9 Oct 26
Prioritylow
Statusclosed
Categoryhow_to
Channelweb
First response (min)178
CSAT5
Helpdeskmade from

Trail

  1. Yasmin Openshaw
    created · Yasmin Openshaw 15 Oct 2025 13:09
    I'd like to create a dashboard to track some key metrics. What's the best way to do this?
  2. Olivia Grant
    public_reply · Olivia Grant 15 Oct 2025 16:07
    You can use the dashboard builder to set this up. It's in the left menu under Build. You can drag in charts and tables and connect them to your data sources. Let me know if you need help. Thanks, Olivia
  3. Yasmin Openshaw
    public_reply · Yasmin Openshaw 16 Oct 2025 15:57
    That's helpful, thanks. I'll have a go at it.
  4. Olivia Grant
    status_change · Olivia Grant 20 Oct 2025 13:11
  5. status_change · 24 Oct 2025 23:59
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