Data quality issue on repairs records

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Tidecombe Housing: documents · Data quality issue on repairs records

Customer reported duplicates and date inconsistencies in repairs data. Support responded within 99 minutes and escalated to the platform team for investigation.

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What happened

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Current to 11 Oct 26

Customer reported duplicates and date inconsistencies in repairs data. Support responded within 99 minutes and escalated to the platform team for investigation.

Problem: Repairs data showing duplicate records with dates that do not match the source system, affecting data reliability for the repairs team. Handling: Olivia Grant received the report via chat, logged it internally as a likely connector or transformation issue, and requested specific repair IDs and examples. Escalation to the platform team is indicated. Outcome: Resolved 3 Jul 2025. Watch: Data quality issues in the repairs connector could indicate a broader transformation problem affecting other datasets.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Details

Updated 9 Oct 26

Priorityhigh

Statusclosed

Categorydata_quality

Channelchat

First response (min)99

CSAT5

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Trail

internal_note · Olivia Grant 30 Jun 2025 13:49
Chat report of data quality issue in repairs connector. Duplicates and date mismatches. Likely connector or transformation issue. Review logs.
created · Yasmin Openshaw 30 Jun 2025 17:25
We've spotted duplicates and inconsistencies in the repairs data. Some repairs are showing twice and the dates don't match our system.
public_reply · Olivia Grant 30 Jun 2025 19:04
Thanks for reporting this. Can you share a couple of examples with repair IDs and what the issue is? That'll help me track down the cause. Thanks, Olivia
status_change · Olivia Grant 3 Jul 2025 10:06
status_change · 7 Jul 2025 23:59

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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What the data covers

Data	Records
Organisations	75
People at customers	290
BB-Demo staff	40
Calls	784
Email threads	1,169
Support tickets	449
Documents	477
Deals	117
Invoices	101
Events	49
News items	56

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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