Searching old records

Email thread

Team Leader Yasmin Openshaw reports slow searches beyond a few months of history. Support engineer Olivia Grant says it is how search works, not a fault, and offers a call; Yasmin accepted Thursday.

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What was said

What this says

Current to 11 Oct 26

Team Leader Yasmin Openshaw reports slow searches beyond a few months of history. Support engineer Olivia Grant says it is how search works, not a fault, and offers a call; Yasmin accepted Thursday.

Ask: Yasmin's team is pulling historical data for a report and finds searches going back more than a few months quite slow.

Customer view: she accepted the offered call without complaint. Olivia said it is not a fault and she can show a faster way.

Next: the call time was not yet agreed in the thread, and the outcome is not shown.

AI · claude-sonnet-5-5 · 11 Oct 2026

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The thread

Updated 9 Oct 26

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Messages4

First message2025-11-06

Last message2025-11-12

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Messages

Olivia Grant 6 Nov 2025 14:45
to Yasmin Openshaw
Hi Yasmin, I've picked this up from your ticket. Just so I've got this right, you're seeing a delay when you search for older records in the brain? Can you tell me roughly how long back you're searching? Thanks, Olivia
Yasmin Openshaw 7 Nov 2025 12:25
to Olivia Grant
Hi Olivia, Yes, that's right. When we try to search back more than a few months, it's quite slow. We're trying to pull together some historical data for a report. Yasmin
Olivia Grant 10 Nov 2025 10:37
to Yasmin Openshaw
Thanks for that. I've had a look at your account and I think this is just how the search works when you go back further. It's not a fault on our end, but I can show you a faster way to do this. Are you free for a quick call tomorrow or Thursday? Cheers, Olivia
Yasmin Openshaw 12 Nov 2025 09:39
to Olivia Grant
Thursday works well for us. What time suits you? Yasmin

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BB-Demo is a fictional company; every organisation and person here is invented. B-Brain is the tool. Built by site/build_site.py from the site tree, data as of Fri 9 Oct 2026. Help & Support

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B-Brain is one place to read everything the company knows about its customers: the CRM, calls, emails, support tickets, product usage, invoices, documents, news and HR. Every page is built from those systems and the data is current to Fri 9 Oct 2026.

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Summary is the landing page: what happened this week, the calls just held and the calls coming up, the risks and the renewals due.
Organisations lists every customer. Open one to see its key facts, the AI assessment and next step, platform usage, the ARR journey, deals, documents, contacts and activity, and the lineage of every block.
Conversations, Commercial, People, News and Documents cut the same data by topic. System explains how the brain is built and where each figure comes from.
Every card ends with a small made from link: it opens the lineage explorer focused on that card, so you can walk from the figure down to the raw rows it came from.
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Press Ask Brain in the header. Type a question, or pick one of the examples.

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The site itself does not call an AI model; answers in Claude come from the same figures you see here.

What the data covers

Data	Records
Organisations	150
People at customers	573
BB-Demo staff	48
Calls	1,382
Email threads	2,122
Support tickets	789
Documents	850
Deals	217
Invoices	187
Events	49
News items	84

Data as of Fri 9 Oct 2026. Text marked AI was written by the brain from the records listed in its made-from link; an AI output that cannot cite its evidence is refused and the previous text kept. Where two systems disagree (for example a contract and the CRM), the key facts show both values and mark the difference.

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