Who they are
Insight
Current to 12 Oct 26Scott Galbraith is the Tannahill Systems administrator who handled user access and connector health from onboarding. His platform account was deactivated on 5 Apr 2025, and the evidence does not show who now holds that role.
Role: Support Systems Administrator in Glasgow and platform admin. At the 14 Apr 2023 kickoff he took user access and connector health, while Kenny Lockhart owned adoption.
Influence: He is the hands-on technical contact, raising most tickets and fixing connector faults such as the expired Zendesk token. He asked for finance team access in Dec 2023. The evidence does not show him deciding on price or renewal.
Watch: His platform user was deactivated on 5 Apr 2025, and his last ticket on record is 20 Mar 2025. The evidence does not show why, or who administers connectors now.
CRM records
| Organisation | Title | Role | |
|---|---|---|---|
| Tannahill Systems | Support Systems Administrator | admin | scott.galbraith@tannahill.example |
Activity
- 20 Mar 2025ticketDashboard chart not rendering
- 4 Feb 2025email_threadZendesk connector: API token issue
- 3 Feb 2025ticketSearch not finding IDs with dashes
- 18 Dec 2024ticketRequest for bulk export feature
- 26 Nov 2024eventRevenue leaders roundtable
+15
- 25 Nov 2024email_threadDashboard refresh issue: resolved
- 22 Nov 2024ticketDashboard filter not applying
- 5 Nov 2024email_threadRevenue leaders roundtable in London
- 18 Oct 2024ticketSearch returning no results
- 17 Jul 2024ticketHow to build a custom dashboard
- 1 Jul 2024ticketDuplicate customer records appearing
- 13 Jun 2024eventBB-Demo Customer Day
+17
- 17 May 2024ticketHow to filter search results
- 12 Feb 2024email_threadConnector sync issue
- 9 Feb 2024ticketCRM connector not syncing
- 13 Dec 2023ticketFinance team access setup
- 23 Jun 2023ticketSave queries as templates
- 8 Jun 2023ticketUser provisioning setup
- 30 May 2023callTannahill Systems / BB-Demo – Training
- 15 May 2023callTannahill Systems / BB-Demo – Onboarding
- 8 May 2023email_threadOnboarding kickoff: scheduling
- 8 May 2023callTannahill Systems / BB-Demo – Onboarding
- 27 Apr 2023email_threadFollow-up on onboarding
- 21 Apr 2023callTannahill Systems / BB-Demo – Onboarding
- 18 Apr 2023email_threadGetting Tannahill set up
- 17 Apr 2023ticketUser role question
- 14 Apr 2023callTannahill Systems / BB-Demo – Kickoff
+1