User provisioning setup

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Tannahill Systems: documents · User provisioning setup

Customer tries to add more users to the brain but the admin panel is not showing new people added to their Snowflake groups. Callie requests user list and Snowflake group details to diagnose.

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Current to 11 Oct 26

Customer tries to add more users to the brain but the admin panel is not showing new people added to their Snowflake groups. Callie requests user list and Snowflake group details to diagnose.

Problem: Scott added new users to Snowflake groups but the admin panel is not syncing them; he is checking if there is a sync delay or a toggle needed. Handling: Callie asked for the list of users and their email addresses plus confirmation of their Snowflake groups in order to check if group sync is working properly. Watch: User provisioning failure blocks expansion; the customer is trying to add more users, which is a growth signal.

AI · claude-haiku-4-5-20251001 · 11 Oct 2026

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Updated 9 Oct 26

Priorityhigh

Statusclosed

Categoryaccess_permissions

Channelweb

First response (min)119

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created · Scott Galbraith 8 Jun 2023 08:14
Hi, we're trying to add a few more users to the brain but the admin panel isn't showing the new people we've added to our Snowflake groups. Is there a sync delay or something we need to toggle?
public_reply · Callie Brennan 8 Jun 2023 10:13
Hi Scott, what I need from your side is the list of users you've added - names and email addresses. That'll help me check if the group sync is working properly. Once I have that, I can see what's blocking the provisioning on our end. Before we go further, can you also confirm which Snowflake groups they're in? Thanks, Callie
status_change · Callie Brennan 12 Jun 2023 16:54
status_change · 16 Jun 2023 23:59

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