Tallowfield Health Partners

Tallowfield Health Partners signed a Starter order form, MSA and DPA on 12 Jun 2026: £22,000 a year plus £6,000 implementation, 1 Jul 2026 to 30 Jun 2027, 99.5% availability. The main contradiction is the MSA date the order form cites.

Executed: the signed order form of 12 Jun 2026 sets the Starter subscription at £22,000 Annual plus a £6,000 one-off implementation (4 weeks, up to 4 connectors), for 1 Jul 2026 to 30 Jun 2027. It was signed by Jordan Pike and the customer's Chief Financial Officer, named only by role.

Executed: the signed Master Services Agreement and Data Processing Agreement are both dated 12 Jun 2026. The MSA repeats the £22,000 recurring annual fee and adds automatic one-year renewal unless notice is given at least thirty days before term end.

Open items: the draft MSA v2 of 14 May 2026 is unsigned and was superseded on 12 Jun 2026. The proposals of 10 Apr 2026 (draft) and 15 Apr 2026 (final, unsigned) are offers only.

Contradictions: the order form says it sits under a Master Service Agreement dated 1 July 2026, but the executed MSA is dated 12 Jun 2026. The draft proposal of 10 Apr 2026 tied the refresh to 07:00 New York time and stated no availability percentage.

Contradictions: the executed MSA sets refresh by 07:00 customer local time and 99.5% availability. The 15 Apr 2026 proposal offered security review support on Starter, which the executed order form's implementation line does not include.

Contradictions: the draft MSA is labelled version 2 while the executed MSA is version 1. Its terms read the same, so the risk is confusion over which copy governs.

Commitments:

• Invoicing annual in advance, due on or before 1 July 2026, net 30 days from invoice.
• Availability 99.5%, P1 first response 4 business hours, 5% service credit for availability only.
• Nightly refresh by 07:00 customer local time, with data freshness not covered by service credit.
• Automatic renewal with thirty days' non-renewal notice, from the executed MSA.
• DPA liability capped at fees paid in the preceding twelve months.

Gaps: all seven documents were read. No document names the customer signatory, and the signed MSA and DPA show blank name lines.

Gaps: the DPA defers the deletion timeframe to the order form, but the order form read does not show one. The onboarding plan of 7 Jul 2026 targets 15 users and go-live at the end of July, and nothing shows that go-live happened.

AI · claude-opus-5-5 · 11 Oct 2026